difficulty of support

Hello, I need immediate assistance with my internet service.

I have been without internet for four days now. My technician appointment was scheduled for next Monday, but I have already been without service for several days, and I do not think it is reasonable to have to wait that long for my service to be restored.

I pay for my internet service every month, and I expect the service and support to be provided when I need them. I am extremely frustrated and disappointed with this situation. The response time and customer support have been very slow, and I should not have to remain without internet for this many days.

I need someone to please review my situation and see if you can get a technician here sooner, preferably this week. I would really appreciate it if you could treat this as an urgent service issue.

I also expect a credit on my account for the days I have been without internet service.

Please let me know what you can do to resolve this as soon as possible.