13 Messages
Deleted recordings persist on DVR list in streaming app
I have 2 deleted recordings that persist on the DVR list when viewed from the Xfinity Streaming app even though the recordings are indeed deleted and cannot be played. This occurs on all devices (iphone, Roku) where I use the streaming app. I otherwise have no issues with deleting recordings, from the app, and the DVR list on devices that are connected to a cable box is correct. I have logged out/in from the app to no avail. It’s like the database maintaining the DVR list is corrupted in a way that impacts the streaming app.
user_c1co6r
13 Messages
2 months ago
Of the 2 problematic instances I reported when I started this thread, one has disappeared. A few days ago, another one occurred when I tried to delete a very recent recording but it too had eventually disappeared from the list a short time later. Since there’s been no app update, it appears to be a server-side sync issue and we could be seeing results from engineering’s attempts to fix it.
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user_a70e61
Contributor
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48 Messages
2 months ago
Still unable to delete these phantom recorded and watched programs. I now have at least over 75 line items with at least 3 to 4 weeks of what should be deleted history.
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user_c1co6r
13 Messages
1 month ago
I'm the one who started this thread a month ago and I'm happy to report that I no longer see the problem. As I reported a couple of weeks ago, I saw improvement in that when I delete a recording it may not be removed from the DVR list immediately, but after some delay it would eventually be removed. I continue to see this improvement. The other issue where a phantom recording remained on the list for 3 months with no way to remove it, has finally resolved. I verified all my devices that use the streaming app and they all show a correct DVR list. Whether the issue can be closed I cannot say. IMO everyone else who had this problem should report whether the issue has been corrected on their devices. Let's not let Xfinity off the hook yet if there are still problems.
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user_a70e61
Contributor
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48 Messages
1 month ago
01/02/26 - Edge screen capture and this is only half of the list. There should only be 5 shows here that are recently recorded!
NOTE! Same list on my iPhone app! THEY WILL NOT DELETE on either platform.
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user_nhoisl
Visitor
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3 Messages
1 month ago
I’m having this problem as well now and it started after I recorded some New Year’s Eve programs I wanted to watch. I deleted them and they are on my Roku stick and will not be deleted in no matter what I do. I have tried all the troubleshooting tips tricks I even called support to no avail. They said I should get a different box which I am hesitant to do. This box has been perfect for me with no issues up until now. The shows do not show on the actual DVR. They only show on the Roku sticks which tells me there’s a problem with syncing. I have sync the DVR to no avail and uninstalled reinstalled so I’m having the same problem and this just cropped up in the last day. I originally deleted the programs 48 hours ago and now they’re back. They wanted to send someone out to my house but I have a funny feeling it’s not gonna do anything for me. So I’m not gonna create. I’m not gonna create a ticket and I’m not going to have someone come out. I’m hoping that this problem will be resolved on your end and these programs will eventually go away. I’m a former IT technician Microsoft certified system administrator A+ certified net plus certified and I’ve tried every troubleshooting tip that is on the Internet to no avail. I give up uncle I’m just gonna leave things the way they are and hope that they eventually go away.
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user_a70e61
Contributor
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48 Messages
4 hours ago
I can’t believe how insane the responses that are coming from Comcast. It’s a known issue and a trouble ticket has been created and confirmed numerous times when I call for updates. The ticket number is SI075421896. Call Comcast and demand this gets fixed today. I still have phantom recordings that will not delete that a brand new every other day.
To recap this is only on the app and the web-based interfaces for streaming.
The HDDVR recordings are fine.
Will somebody please step up address the issue and make this go away!
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