Visitor
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13 Messages
Default closed captioning when I launch XFINITY Streaming App
Recently when I launch XFINITY streaming app on my LG smart tv’s, closed captioning is automatically activated for the first station. Once I turn it off it stays off for other stations until I launch the app again. Does anyone else have this recent situation and have a solution
rbrown7
Visitor
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2 Messages
9 months ago
We have the same problem on Samsung smart tv and also on lg. Not found a solution other than turning it off each time the app launches. App on Roku doesn’t seem to have this recent problem.
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StellarFusion
Contributor
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51 Messages
9 months ago
I have the same issue on my LG TV as well. This started as of a week ago when a new app version was automatically installed. Quite annoying every time you turn on your TV having to turn off closed captioning!
Please fix this Xfinity!
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rbrown7
Visitor
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2 Messages
9 months ago
Still not resolved. New estimate?
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user_a2b6e1
Visitor
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13 Messages
9 months ago
The issue with the closed captioning as default is still there and becoming more annoying as time goes by. I would think it would be a simple change to make.
Please escalate and provide a near term date for resolution
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StellarFusion
Contributor
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51 Messages
9 months ago
@XfinityGabriel Still not resolved and its 12/18! When will this be fixed?!?
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user_ykdb1c
8 Messages
9 months ago
https://www.xfinity.com/support/articles/xfinity-mobile-apps-closed-captioning - talks about stream on a phone or tablet. This issue occurs when streaming is used on a TV. it is now 12/19 - way past 12/15 - and the issue continue. Does comcast really care?
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user_4ey3wk
2 Messages
9 months ago
Hello,
I just tried using the streaming app on my Samsung tv for the first time, and yep, closed captioning is on by default, and I can’t get rid of it. This is a problem. Please fix it. Now.
thanks
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user_99h3dp
1 Message
9 months ago
This is so ridiculous and so annoying. Every time I turn my TV on to Xfinity I have to go through this close captioning baloney. Yes you can turn it off but if you switch channels and come back it’s on again. Why cant you fix this.
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user_rnhsy1
1 Message
8 months ago
I’m not convinced this is an Xfinity problem - I DO NOT have Xfinity, but about 4 months ago closed captioning showed up on my Samsung TV- when I go into settings, it is OFF, but when I exit settings, it’s still on the TV- I thought Samsung put it on, you guys are blaming your cable provider
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user_yrf6mm
2 Messages
8 months ago
This CC issue should be a simple fix. What is taking Comcast so long to correct their programming errors? Why is causing an inconvenience for so many of your customers (this seems to be a global issue) not a critical issue? Someone needs to get written up for this!
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user_062e93
Visitor
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2 Messages
7 months ago
It happens when I use the Xfinity steam app on my iPhone. Trying to bing watch a series and I have to turn off cc when each new episode starts! Why is the default CC ON?? I’m sick of having to open settings and toggle it off every half hour. Get it together xfinity!!
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