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cbcX
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9 Messages

10/25/2026 3:36 AM

Constant login

All of a sudden, in the last two weeks, I am having to login to XFinity 6 times a day even though I check the stay logged in chkbox.  I used to only have to login a half dozen times a year (or so rarely that I never had an issue.)  Now I am going crazy constantly having to login.  I am using FireFox but it is not the default browser.  What is going on?  What has changed in the last two weeks?

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cbcX

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9 Messages

5 days ago

I think it is a Firefox problem.  I changed to Edge for this function, and the problem is not there anymore.  But I hate Edge and would rather use Firefox.

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XfinityAdrienne

Official Employee

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2.5K Messages

Thank you so much for sharing those details with us, @cbcX! I will certainly document the feedback regarding Fire Fox with the login troubles as we are always wanting to improve our customers experience. I would recommend continuing to use Edge for the time being, and then attempt Fire Fox in the future for the login issues. Please let us know if you have any other questions/concerns, we are happy to help! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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5 days ago

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user_3nszxm

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2 Messages

@cbcX​ Agreed. The problem doesn't seem to occur using Edge. I hate having to use Edge, too. If an application (Xfinity streaming) is supposed to work with internet browsers, I think it is up to application developer to make sure it works with all major browsers. When I worked in web app development, we either made sure our apps worked universally or if a browser didn't have some feature we were using, we let them know what they needed to supply that feature. Not that I expect that to happen in this situation.

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5 days ago

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user_zwe4nj

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42 Messages

As soon as the "tab" focus changes the bug is executed. Same "focus" bug is executed even if a new browser window is opened, using just a single tab to view the Xfinity Streaming content. Just change your focus to another desktop app and back to the browser and the content switches back to the sign-in page.

Result: There Is No Configuration Workaround

Because this is caused by a core change in how the browser binary handles process focus and cross-site token validation, no setting, flag, or extension within Firefox 158 (and higher) can prevent it. The browser is doing exactly what its new code tells it to do when it loses focus, and Xfinity's fragile authentication wrapper cannot handle it.

The only way to stream right now without a forced logout is to use a browser with a different engine architecture—like Chrome, Edge, or Brave—until Mozilla or Xfinity rewrites the focus handshake code.

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4 days ago

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user_4c21d8

33 Messages

@user_zwe4nj​ I have to contradict your findings - this is NOT a Firefox regression. I was using an older version of Firefox - I believe Firefox 144 - when this issue started hitting me at the same time as everyone else. I have since updated to 158, which unsurprisingly did not change the issue. 

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4 days ago

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StockBoy

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48 Messages

@user_zwe4nj​  thank you SO MUCH for your expertise and ability to articulate this issue that hopefully someone at xfinity will work on (maybe with mozilla too?).  we can only hope and pray. 

it's been over a month for the "live-recording playback issue on windows" and i thought that was maddening enough.  now i can't leave the Stream tab/window and do anything else without being logged out and starting over again.  grrrrrrrrrrr

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4 days ago

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user_y49sux

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1 Message

8 days ago

This exact issue is happening to me.  Also using firefox. It keeps me logged in on xfinity.com but the streaming portal constantly requires a new login, even after the checking the "keep me logged in" box.  Reset password and still happening. 

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XfinityAlfonso

Official Employee

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3K Messages

Good afternoon user_y49sux thanks so much for reaching out here and adding your voice to the conversation here on our Forums! Is this issue still occurring for you? This does sound like more of a browser concern - have we tried clearing your browser history, cache, and cookies, using an alternate browser, or

in-private/incognito browsing?  

 

 

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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6 days ago

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user_451dcb

Contributor

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41 Messages

Thius answer is totally inadequate. There should be no reason to be constantly deleting the cache on any browser just to get this to work. Absolutely ridiculous answer. To have to delete the cache every time you want to log in to Xfinity is idiotic.

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5 days ago

user_3nszxm

Visitor

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2 Messages

8 days ago

Same thing here. If I have multiple tabs open in Firefox and one is xfinity streaming, if I look at another tab and then go back to the streaming tab, it closes the streaming session and requires another login. Interestingly, it doesn't seem to happen if I'm using Edge.

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user_97ef02

Visitor

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8 Messages

Happening here, too.

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6 days ago

user_iktm5a

Visitor

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1 Message

8 days ago

Same, can't even switch tabs without getting kicked off and forced to log back in. This is a very recent problem and extremely annoying!

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XfinityBrianH

Official Employee

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2.7K Messages

 

user_iktm5a

Please send our team a direct message with your full name and address. To do so, click on the chat icon located at the top right of this forum's page.

 

Here are the detailed steps to direct message us:

 

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "Start new conversation" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1….

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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6 days ago

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user_451dcb

Contributor

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41 Messages

6 days ago

Sounds to me like this is an Xfinity problem. I get the same thing. Absolutely annoying. No problem with staying logged on to other sites. That in itself indicates XFINITY issue that they refuse to fix. I see these complaints all over the internet about logging in to Xfinity.

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user_97ef02

Visitor

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8 Messages

You are absolutely right!!  Xfinity has no problem raising their fees EVERY YEAR!!  Just don't expect them to fix any problems!!

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6 days ago

user_rf6wdt

Visitor

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1 Message

5 days ago

Exact same problem. Being on Firefox and going to any other tab automatically logs out and forces a new sign-in. Why don't you try fixing your [Edited: "Inappropriate Language"], Xfinity? 

(edited)

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StockBoy

Contributor

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48 Messages

4 days ago

same problem for me on windows/firefox.  they still have not fixed the "live recording playback problem for windows/browser users", but they have now somehow created a new problem with login "requirements" and leaving a tab or window.  un.  be.  lievable.

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user_97ef02

Visitor

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8 Messages

Now a problem even when using Edge.  I stream CNBC and it doesn't resume at the same spot when I get off it.  Plus won't let me log into Closing Bell unless I log into Closing Bell overtime first.  Basically streaming is [Edited: “Profanity”]  on XFINITY, EDGE, AND FIREFOX and none of the genius over paid programmers are doing a [Edited: “Profanity”]  thing about out!!!!!

(edited)

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3 days ago

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XfinityVianney

Official Employee

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3K Messages

 

user_97ef02, I know a few others are reporting the same, and I can do my best to research this further. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

For an example of how to send us a Direct Message, check out this link for more help: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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22 hours ago

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xRM3x

Visitor

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1 Message

6 hours ago

Also dealing with this issue when using Firefox on Windows on all of my machines. I'll also add that I was experiencing a different version of this issue on Brave on one machine where switching tabs and going back to the Xfinity Stream tab reloads the page, but this was happening more sporadically compared to the behavior I'm seeing on Firefox where it is constant.

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marycathgallagr

Regular Visitor

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4 Messages

1 hour ago

This is a huge problem ongoing for more than a week.  Xfinity, can you update us on an ETA for a fix?  My sessions time out as I'm watching after 15 seconds or so WITHOUT EVER switching to another window.  The application is unusable on PC at this time.

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user_451dcb

Contributor

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41 Messages

50 minutes ago

Funny that you think they will give you an ETA to fix. This has been a mess for years with ppl constantly voicing the issue over and over again. Nothing has changed. The support system is a joke.

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