UserXYZ's profile
UserXYZ
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Frequent Visitor

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11 Messages

Tue, Jan 12, 2021 6:00 PM

Connect to in-home WiFi to watch

I stream Xfinity on my laptop, and I'm getting the message "Connect to in-home WiFi to watch" more and more. I'm at home, using WiFi, so I'm not sure what this message means. Also, I have a filter set up to only show me programs that are free to me/included in my subscription.

 

I called customer service, but the automated system just keeps telling me to reset this, unplug that, call us back later, and then they disconnect. I can't reach an actual person. 

 

I see so many people post about this, but I've never seen a resolution. Does anyone know why this started happening and if Xfinity plans to fix it? 

Responses

Rustyben

Expert

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24K Messages

5 m ago


@UserXYZ wrote:

I stream Xfinity on my laptop, and I'm getting the message "Connect to in-home WiFi to watch" more and more. I'm at home, using WiFi, so I'm not sure what this message means. Also, I have a filter set up to only show me programs that are free to me/included in my subscription.

 

I called customer service, but the automated system just keeps telling me to reset this, unplug that, call us back later, and then they disconnect. I can't reach an actual person. 

 

I see so many people post about this, but I've never seen a resolution. Does anyone know why this started happening and if Xfinity plans to fix it? 


if you use a smart phone/tablet does it connect normally or does it too think you are not at home?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Official Employee

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2.4K Messages

5 m ago

Hey there, @UserXYZ,

 

I know it has been a bit of time since you reached out but our team here on the Xfinity Forums wants to reach out to you in regards to your post before we close it. 

 

Were you still getting that error? Our experts and our team are here to help out to the best that we can!

 

 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

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