Tcalg's profile

Problem Solver

 • 

205 Messages

Wed, Oct 20, 2021 12:36 AM

Chromecast Streaming is Not Working

Streaming to a Chromecast device from the Xfinity Stream website or from the Xfinity Stream app on an Android phone is NOT working.  The computer or phone will connect to the Chromecast, the Chromecast will display "Xfinity Stream Ready to cast", but the video never plays.  If you disconnect from the Chromecast, the video will play normally on the website or app.

Visitor

 • 

2 Messages

3 m ago

It’s working for me.  Just tried streaming a program from the stream app on my iPad.  DVR saved program and a live program and both worked.  Great news!

Visitor

 • 

2 Messages

1 m ago

It quit working today.  Once again you cannot stream to chromecast. The TV says ready to cast when it should cast and my android phone says "Media not selected".  Same problem as it was month ago and now its back.  How long will it take concast to fix this time? 

Tcalg

Problem Solver

 • 

205 Messages

1 m ago

I just checked, and Chromecast casting is working just fine for me.

Chromecast users should be aware of a related issue with Xfinity... some users are limited in the number of Xfinity streams they can stream at the same time.  If you have a web browser and a mobile app open at the same time and try to do Chromecast from one of them, you might see this same error.  Once you close either the web browser or the mobile app, the Chromecast stream will start working again.  Just a suggestion.

Official Employee

 • 

44 Messages

Good evening, we are reaching out as we do see that our engineer team was able to get everything resolved on their end. Can you please confirm if you are still having any issues on your side? We really do appreciate all of your patience while we worked to get this taken care of. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

2 Messages

Hi I never had this issue before, last week it was working perfectly and now the xfinity stream app doesn’t recognize any of the Chromecast devices. It is Very frustrating. 

Visitor

 • 

11 Messages

@user_680912 I have this exact same issue. 

Visitor

 • 

23 Messages

Me too as of mid Dec ‘21 ever since the stream app was reconfigured/upgraded. Casting works w all other apps except Xfinity Stream on my iPhone. So I have to cast from my MacBook app which does work.

Visitor

 • 

2 Messages

It seems to be a problem with the the app, It worked from my macbook as well. 

Visitor

 • 

2 Messages

1 m ago

Thanks Tcalg.  That wasn't my issue but I did close everything down and did a restart.  Working now.  Thanks

Visitor

 • 

2 Messages

1 m ago

We also have been having an major issue with the Xfinity Stream app. It is only recognizing one google chrome cast device. All other devices are not being recognized but they are able to work with other apps. @Comcast please fix this cause this is very frustrating

(edited)

Visitor

 • 

2 Messages

@user_33d3fc omg this is happening to me right now! Reading all these threads are making me feel less hopeful with @Xfinity Support 

Visitor

 • 

5 Messages

@user_33d3fc

I’ve been having the same problem and have put three messages on this forum so far. I did everything that I could think of and that has been suggested but I only see one chromecast device in the Xfinity app. And I know it’s the app because my iPad had the old app which showed both of my chrome cast devices until it then updated, and now it only shows the one, just like my iPhone does. Hopefully they’ll fix it soon. In the meantime I’ve swapped the bedroom Chromecast to the living room TV so that I can watch my DVR recordings where I normally do, in the living room. 

Official Employee

 • 

26 Messages

We really appreciate you bringing this to our attention! Just to make sure we rule this out, are you able to go back and readd the device to your iPad? If you are still having some issues, you are welcome to send us a DM as well with your name and address to see if we can help! You can do that using these directions. 

 

 

 

 

 

 

 

To send a direct message you may need to:

 

 

 

Click "Sign In"

 

 

 

Click the "direct message" icon

 

 

 

Click the "New message" (pencil and paper) icon

 

 

 

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

 

 

 

Type your message in the text area near the bottom of the window

 

 

 

Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

2 Messages

1 m ago

My xfinity STREAM app is not working with my chromcast beginning 12/21/21 once the Xfinity Stream app has been updated. PLEASE HELP  Xfinity, this is stressful and frustrating that an update makes things worse. 

Official Employee

 • 

194 Messages

Hey @user_33d3fc, thank you for reaching out and letting us know on our forums. It is a known issue and we do have our team working on getting it fixed. There is a workaround as a temporary solution until they can get it fully resolved. It is only showing one device and it is in alphabetical order. Renaming your casting device and putting "AA" at the front will make it so you can stream.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

2 Messages

1 m ago

Today is 12/21/2021. 2/3 of my chromecast devices do not show on my xfinity stream app. In October we were having issues, so we purchased a new chromecast device and all 3 devices were working on 3 different tvs. Yesterday everything was working but today when we tried to cast to the basement tv we went to the TV casting icon and only one device was listed. Where did the other 2 go? We deleted and re-downloaded the xfinity stream app AND reset the google chromecast. Xfinity reset the internet and now I have been escalated to a higher tech support and a time ticket was created and I should be receiving a call back tomorrow. But I’m not sure how I can get this resolved. We have 1 cable box and 1 dvr box, high speed internet, xfinity security and all the movie channels and we pay good money for it each and every month. On time and in full it is wrong to not be able to have all our services working.

(edited)

Visitor

 • 

23 Messages

@PrincessB7787 I’m ahead of you in that I’ve done pretty much what you did with all your devices, apps, etc and spoke with one Xfinity Customer Service agent who passed me on to a Tech Support Agent. He was pretty useless-I had to explain the casting process to him. He had no idea what the problem is and suggested it was my phone! So good luck with your call back support. I hope you can get somewhere further than I did.

Visitor

 • 

1 Message

1 m ago

Everything was working fine with streaming to my Chromecast device from my Xfinity Stream app, the problem started with an update Xfinity did early Monday morning to the Stream app, since then streaming as stopped working (works with every other streaming app like Netflix and Prime Video).  I have spent nearly two hours on the phone with technical support on two different occasions and they were never able to solve the issue.  Also, both techs I spoke with said they were unaware of the issue. According to this thread, it appears to have been a problem for some time.  I spend too much money every month to have issues like this.  About ready to dump Xfinity for a different service.

Visitor

 • 

3 Messages

1 m ago

Difficulty with streaming xfinity to our chromecast tv. This has become a frequent problem! We pay monthly but yet unable to stream shows, movies, live television, etc, and is extremely frustrating. Clearly based upon this forum we are not the only ones but this needs reviewed and taken care of. 
why pay for xfinity if we can’t even use it?

Visitor

 • 

5 Messages

24 d ago

This is my third post about the same issue, which is that after your last streaming app update one of my two Chromecast devices was removed from your list. Everything I have tried from dealing with your app to dealing with the google home app and the devices did not work. And, all other casting I’ve tried on both devices work! So I swapped the two devices on the TVs so that I can get your app to allow chromecast on my living room TV. But, this is just a temporary fix because I want Chromecast to work with your app on my bedroom TV as well. So please acknowledge it’s a problem with your app and give us an estimated time for fixing it. Thank you.

Official Employee

 • 

26 Messages

We really appreciate you bringing this to our attention! Just to make sure we rule this out, are you able to go back and readd the device to your iPad? If you are still having some issues, you are welcome to send us a DM as well with your name and address to see if we can help! You can do that using these directions. 

 

 

 

To send a direct message you may need to:

 

Click "Sign In"

 

Click the "direct message" icon

 

Click the "New message" (pencil and paper) icon

 

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

 

Type your message in the text area near the bottom of the window

 

Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

5 Messages

@XfinityRuben

Having read through this thread since my last post,  

Visitor

 • 

1 Message

22 d ago

Having a similar issue with the new app update the went out mid December. I have multiple chromecast and other streaming devices that i used to be able to connect to the Stream app. After the update, the Xfinity stream app only shows 1 option in the list at a time. Only if i unplug that device is it replaced in the list with 1 other (and only 1). Tried support on Twitter, but they basically told me to delete and reinstall, which didn’t work. After back and forth with a few different people for a few days, they then said it was “known issue” but didn’t know when it would be rectified. Anyone else seeing the same?

Visitor

 • 

3 Messages

@user_78c5fa Just rename the one you want to watch. Add AA in front of the name as the one that will show up is in alphabetical order. I have two...Den and Bedroom. I rename the Den Chromecast to AADen when I want to watch it then rename it Den when I want to watch the one in bedroom.

Visitor

 • 

1 Message

@user_08158f thank you for this workaround 👍🏽

New to the Community?

Start Here