Hey @user_7wgiwp, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist and troubleshoot. Could you please provide more detail pertaining to the issue at hand? The information provided is very limited.
Do you experience issues on the Xfinity Stream App, set-top box, or web browser? Are you receiving any error code/messages to reference? Does the issue only take place during Live TV, or does it also happen to OnDemand content and recordings?
Please provide as much detail as possible so we can help diagnose the issue and begin the troubleshooting process. Hope to hear from you soon.
XfinityDemitrius
Official Employee
•
3K Messages
6 hours ago
Hey @user_7wgiwp, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist and troubleshoot. Could you please provide more detail pertaining to the issue at hand? The information provided is very limited.
Do you experience issues on the Xfinity Stream App, set-top box, or web browser? Are you receiving any error code/messages to reference? Does the issue only take place during Live TV, or does it also happen to OnDemand content and recordings?
Please provide as much detail as possible so we can help diagnose the issue and begin the troubleshooting process. Hope to hear from you soon.
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