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user_iwnp92
1st Topic

3 Messages

Sunday, December 3rd, 2023 9:11 PM

Closed

channel listing and times are off

 After viewing live TVthe programs and times don't match until app is closed and reopened 

Question

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Updated 

11 months ago

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XfinityRichard

Official Employee

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1.4K Messages

1 year ago

Hi there, @user_iwnp92 Thank you for taking the time out to reach out to us regarding the programs not matching. Are you still having the same issue with having to close the APP and reopening it for the programs to match?-Richard

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user_iwnp92

3 Messages

    been the same for a while now

1 year ago

0

XfinityRichard

Official Employee

 • 

1.4K Messages

Thank you for that information @user_iwnp92 Have you tried to delete the app and reinstall it again to see if that helps?-Richard

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

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user_iwnp92

3 Messages

                                          No change. Not all channels but some are still offby90 min               

11 months ago

0

XfinityJeniece

Official Employee

 • 

2.4K Messages

@user_iwnp92 thanks for confirming. Are you only having this issue with a specific device or with all devices? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

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