Contributor
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80 Messages
Channel 3281 MediaSet is not in my listing in Stream.
Over the past several months, I experienced problems with these channels. The only solution was to cancel the subscription and then reactivate it. I had to do this three times. The issue now appears to be resolved on my TV DVR. I can watch both channels and record programs without any problems.
However, I am still experiencing an issue with Xfinity Stream on my computer. In the channel listings, I can only add channel 3280 (Rai) to my favorites. Channel 3281 (Mediaset) does not appear as an available channel that I can add to my favorites or use to schedule recordings.
If I search for channel 3281 directly, I can watch the current program, but I cannot add the channel to my favorites as I have done on my DVR. Because of this, I cannot select future Mediaset programs to record through Stream.
I suspect this may be a server-side account provisioning issue that is beyond the scope of local Xfinity technical support. For reference, I am on a bulk services contract.
Has anyone else experienced this issue, or can someone from Xfinity check whether channel 3281 is properly enabled in my Stream account?
XfinityCliff
Official Employee
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796 Messages
1 day ago
Hello @sgtjdc , and thank you for reaching out here on our Xfinity Community forums.
We appreciate all the detail you've provided. Since you can find and watch MediaSet channel 3281 by searching for it directly, but it doesn't appear in the Xfinity Stream guide for Favorites or scheduling recordings, we'd like to rule out a Stream or browser issue first.
When you have a moment, please sign completely out of Xfinity Stream, close your browser, then reopen it and sign back in with the Xfinity ID associated with your account. We'd also recommend clearing your browser's cache and cookies and checking the guide again with All Channels selected rather than Favorites. If you're able, trying another browser or the Xfinity Stream app on a phone or tablet would also help us determine whether channel 3281 is missing across Stream or only on the computer.
Since MediaSet is currently working through your X1 equipment, we wouldn't recommend canceling and reactivating the package again. If channel 3281 remains playable through search but still doesn't appear in the Stream guide after these steps, please let us know. That will help us determine whether we need to take a closer look at how the channel is being presented to Xfinity Stream on your account.
Please let us know what you discover after trying these steps.
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