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user_4969bf
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Tuesday, June 13th, 2023 7:27 PM

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Changing channels on LG TV using Xfinity Stream

I am unable to change channels on my LG TV while using xfinity stream??

Question

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1 year ago

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CCShan

Official Employee

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443 Messages

1 year ago

@

user_4969bf   Thank you for reaching out. I'd like to make sure I understand the issue. Are you unable to navigate the channels in the Stream app? 

 

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user_47b6d1

1 Message

@CCShan​ I’m having this problem too 

1 year ago

0

XfinityJanelle

Official Employee

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1.3K Messages

@user_47b6d1 Thank you for reaching out on the Xfinity Community Forums. Are you still seeing an issue with channels in the stream app?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_6993a4

Visitor

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3 Messages

1 year ago

I’m having the same exact problem. My LG tv is brand new. 
How do you resolve this issue please? 

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user_6993a4

Visitor

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3 Messages

1 year ago

There is no way to get to the guide and the other Xfinity Stream options menu bar like we see on the TVs that have Roku 

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CCKimberly1

Official Employee

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842 Messages

I know that the guide looks slightly different on the app depending on the device you are utilizing, @user_6993a4. Will you please share a screenshot or image of what the menu looks like on the LG? 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

Dave754

Visitor

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3 Messages

1 year ago

I have the same problem on my LG TV trying to use the Xfinity Stream App--Can't change channels.

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Dave754

Visitor

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3 Messages

I have the same problem on my LG TV trying to use the Xfinity Stream App--Can't change channels.

1 year ago

0

Dave754

Visitor

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3 Messages

1 year ago

I have the same problem on my LG TV trying to use the Xfinity Stream App--Can't change channels and no channel guide.

1

0

XfinityJoshuaG

Official Employee

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331 Messages

@Dave754 So sorry to hear about your stream issue. Can you direct message me your full name and address to get started on troubleshooting? 

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window

• Press Enter to send your message


1 year ago

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