Change stream bundle

I've tried multiple times to change my streaming bundle on the website and app and the same message pops up about their being an error with the site. Whenever I try to call to get ahold of an actual person I'm met with AI with no option to speak to a live agent. With constant outages in my area (happens 2x a week sometimes) and the fact that it's impossible to get ahold of a real person this company is starting to frustrate me more each year. All I want to do is update my streaming bundle so if someone could help me I'd greatly appreciate it. Thanks!

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XfinityJorge

Official Employee

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3.2K Messages

47 minutes ago

user_6u5d2c Hi there! Thank you so much for using our Forums and for taking the time out of your day to reach us. I see you need some help with making changes to your account and I am here to help. To get started can you send us a DM with your complete name and service address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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Xfinity Stream Website

user_6u5d2c

Change stream bundle

XfinityJorge

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