Change stream bundle

I've tried multiple times to change my streaming bundle on the website and app and the same message pops up about their being an error with the site. Whenever I try to call to get ahold of an actual person I'm met with AI with no option to speak to a live agent. With constant outages in my area (happens 2x a week sometimes) and the fact that it's impossible to get ahold of a real person this company is starting to frustrate me more each year. All I want to do is update my streaming bundle so if someone could help me I'd greatly appreciate it. Thanks!