Hello @user_z18tpq and thank you for reaching out on our Xfinity Community forum!
With the message you state you are getting, is the channel you are trying to access one you are subscribed to? You can check your programming here: https://www.xfinity.com/support/articles/id11-channel-lineup by following the instructions for the My Channel Lineup section and logging in with your Xfinity ID that is associated with your account. If you do not subscribe to a package that includes the channel, you may need to update to a package that does in order to watch it.
If you do subscribe to correct pacakging and feel you are receiving the message in error after verifying this, please let us know! We're here to help!
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
@user_qj1bdr We are actively negotiating with the broadcaster Scripps. We will notify customers once a decision has been made with the deal. We appreciate you patience at this time.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Ken-knee360
Visitor
•
4 Messages
6 months ago
[Image Removed: "Personal Information"]
Here is what CBS is saying
(edited)
0
0
Ken-knee360
Visitor
•
4 Messages
6 months ago
Here is a picture of the area
(edited)
3
0
user_z18tpq
Visitor
•
1 Message
25 days ago
Hello I’m getting the exact same message
1
0
user_d2pw8d
Visitor
•
1 Message
4 days ago
I would like for you be able to finish negotiating in your contract or whatever you’re Are doing. Please get the channels back.
0
0
user_qj1bdr
Visitor
•
1 Message
4 days ago
Can't watch WTVR CBS 6 on TV or streaming! Dispute between them and XFINITY over their contract. Get it fixed! And don't filter cost to customers.
1
0