Visitor

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3 Messages

Sunday, September 28th, 2025

Can’t get local channels

I have a smart tv, connected to my home Xfinity internet and I can’t find any local channels. I’m directed straight to a guide with Go To channels. I have an older tv as well that uses an Amazon Firestick and for some reason, I can see local channels on that one. I also cannot get any local channels on my phone via the Xfinity Stream app. Help! This is sooo frustrating!

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Official Employee

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331 Messages

2 days ago

Hi @user_rsx7mr, that is quite strange. The Xfinity stream app may think that you are outside of your home network, have you ever seen a pop-up of that nature?

Visitor

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3 Messages

No, I’ve never seen that message

Visitor

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3 Messages

No I’ve never seen that message. I’ve read that lots of people over time have had this same issue. Is there a resolution that works?

Official Employee

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2.3K Messages

@user_rsx7mr So that we don't go over something you've already done, can you please share with me what troubleshooting steps have you completed on your own?

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