Visitor
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1 Message
Can't activate Apple TV Streamsaver Subscription
When I click the activate button for Apple TV Streamsaver, I get a pop-up alerting me that I am leaving the site to activate with "Activate Apple TV" and "Cancel" buttons below. Pressing on the Activate button does nothing, not even try to load a page. I have tried this on 2 separate phones and on PC as well with same results. This has been like this for a week now where it wont let me activate.
XfinityCliff
Official Employee
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830 Messages
1 hour ago
Hello @Mantistador, and thank you for reaching out here on our Xfinity Community forums.
We’d be happy to help with your Apple TV activation. Since you’ve already experienced the same behavior on two phones and a PC, there are a couple of things worth trying.
Please sign in to your Xfinity account, open Your Subscriptions, locate Apple TV, and select Activate.
If the confirmation window appears but selecting Activate Apple TV does nothing, try temporarily allowing pop-ups and redirects for Xfinity in your browser. You can also temporarily disable any ad-blocking or privacy extensions and try again using a private or incognito browser window.
If you already have an Apple TV subscription, be sure to use the same Apple ID when completing the activation.
If the Activate button still doesn’t take you to Apple after trying those steps, please let us know. Since you’ve already reproduced the issue across several devices, we can take a closer look rather than have you continue repeating the same troubleshooting.
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