Cannot activate peacock: Activate your Xfinity service first for access to streaming services.

Hello @user_n9sqqu, and thanks for reaching out on our Xfinity Community forums!

I can definitely understand how frustrating that message can be. In many cases, it appears when the Xfinity service hasn't fully activated on the account yet, the customer is signed in with a secondary Xfinity ID instead of their Primary ID, or the Peacock entitlement hasn't been properly added to the account. It can also occur if the customer doesn't currently have an eligible service or promotion that includes Peacock.

If your Xfinity services are active and you're signed in with your Primary Xfinity ID, but you're still seeing this message when attempting to activate Peacock through your subscriptions page, we'd be happy to take a closer look. Please send us a Direct Message* with your full name and complete service address so we can review the account with you. 

How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

Click Here For an example of how to send us a Direct Message.