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Visitor

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3 Messages

Wed, Jun 1, 2022 12:37 AM

Beta app

TVAPP-00116 each time I try to play a live channel 

Official Employee

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181 Messages

2 m ago

Oh gosh, I'm sorry to hear that! What troubleshooting steps have you taken? 

Visitor

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3 Messages

@XfinityKyla​ I have Uninstaller and reinstalled both app and reset the roku

Official Employee

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409 Messages

Okay, got it; thank you for that update! Have you been able to confirm that there are no updates needed, for the Beta Streaming app, for the Roku itself? If not, can you check to see within the app settings, if an update is showing to be available? Thank you in advance, and I look forward to getting to the bottom of this with you!

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