Visitor
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5 Messages
Beta app error TVAPP 00100
On 1-Sep 2021 ALL four of my Roku's required that I reactivate their Xfinity Beta streaming apps. I was able to reactivate three but my Roku 4640 throws the TVAPP 00100 error message. The "Xfinity.com/activate" tells me the code entry was successful and the Roku will activate shortly. This is when the Roku 4640 throws the error message. Yes, I have done all the control-alt-delete adds, subtracts, power down, power up, reinstall the app, etc. The Roku runs all other streaming apps perfectly. My internet speed is 400 mps.
In the past, xfinity had another authentication address that was sent to handshake with the Roku 4640 but I can not remember it's naming.
The Roku 4640 feeds my legacy media equipment and the BIG screen plasma. Suggestions on how the authorize streaming would be appreciated.
UPDATE: Since we're all paying to access Xfinity content and we all have a Roku device that will not stream Xfinity's BETA app. I've decided to make lemonade from the lemons we've been dealt.
1) Use the "Search" function on the ROKU home screen and download the streaming site you would normally watch via Xfinity (CBS, Fox, CNN, ESPN, BallySports, etc.).
2) Activate the app by identifying your TV provider (Xfinity).
3) Enjoy the additional content these apps allow. Replays, out of home-market content, on demand, etc.
4) Look for Free content - Pluto TV, etc.
Sbradone
Contributor
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30 Messages
5 years ago
Wait until they fix the app. I'm assuming your other three devices are newer/different units?
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user_a9513e
Visitor
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2 Messages
5 years ago
We have 3 TVs that work and 3 that get this same error. All on the same day. Xfinity was no help when we called. I would hate to think we have to replace the Roku on all 3.
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CCDevin
Problem Solver
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735 Messages
5 years ago
@user_6ca6a8
Hello! Thanks for reaching out to us regarding the troubles you have had streaming our Xfintiy Stream app through your Roku devices. I have always thought how it cool it was to have the option to do that rather than pay for a traditional cable box. My son uses one in his room and loves the freedom to stream that way.
We truly apologize that you have been having these troubles especially with the big plasma TV. However, I did want to include a list of support Roku devices through our Xfintiy Stream Beta app.
Roku TVs: A000X series, C000C series, 5000X series, 6000X series, 7000X series, 8000X series
Roku Streaming Media Players:
Roku Ultra (4340X, 4660X)
Roku Express (3700X, 3900X) and Express+ (3710X, 3910X)
Roku Premiere (3920X, 4620X) and Premiere + (3921X, 4630X)
Roku 2 (4210 only), Roku 3 and 4 (4200X, 4210X, 4230X, 4400X)
Roku Streaming Stick and Streaming Stick+: 3600X, 3800X, 3810X
Roku Sound Bar: 9100X
Devices must be on minimum firmware version 8.1 b1 or higher. The Xfinity Stream Beta channel will only appear in the Roku channel store for eligible devices.
Can you confirm that your other Rokus that are working are on this list and also doublecheck the models that are not working and that the firmware is updated, please? Let us know if you have any additional questions or concerns.
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user_fe0fe0
Visitor
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3 Messages
5 years ago
I have 2 Roku devices, both were working with no issues. Last night one stopped working and I tried rebooting the modem (unplug power, wait 20 sec and plug back in) and I tried uninstalling the app on the Roku's, rebooting them and reinstalling, still getting the TVApp-00100 error.
Now I have no service as this is the only way that I use cable service.
The following are the devices I'm using.
Roku Express (3700X)
Roku Premiere (4620X)
What else do I need to do to regain service?
As an update....I also have an Amazon FireStick, I was able to connect it and get it provisioned with no issues. At least I can watch TV in my office if not anywhere else in my house.
(edited)
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sdrazga
Visitor
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5 Messages
5 years ago
+1 on this issue on Roku Premier+
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Modest_Grouse
Visitor
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2 Messages
5 years ago
I also just recently started experiencing this issue on a Roku Premier+ 4630X.
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user_a2fd72
Visitor
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14 Messages
5 years ago
Same here with Roku Ultra - complete [Edited: "Language"] - getting charged through the nose for this service and it doesn't work.
(edited)
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Rumpelstitskin
New Poster
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5 Messages
5 years ago
Starting today I am having this same issue with Roku Premiere 4620RW with s/w 10.0.0. Tried all the reboot/restart/reload suggestions to no avail.
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user_a2fd72
Visitor
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14 Messages
5 years ago
I just spoke to an advanced tech rep and he said the Xfinity app certificate expired on 9/1 and there should be an update to remedy on 9/9. We'll see.
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user_fe0fe0
Visitor
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3 Messages
5 years ago
Why is it that we see these posts from "users", not Xfinity/Comcast employees posting that there should be an update or anything, apparently they do not care about this forum to let people know what's going on. In a perfect world, we could have logged in here to see that Xfinity acknowledged that there was an issue and that they were working on a remedy, with an update on when they expected to see a fix to the issue.
If the app's cert expired, why did no one at Xfinity know about it coming due???? Don't you think that is kind of a BIG deal now a days when people are using streaming as their mode of entertainment??? Just venting a little, these are little things that make a HUGE impact!!
Remember customer service????
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roszred
New Poster
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3 Messages
5 years ago
Same here 3700x - Roku Express Software version 10.0.0 Please fix this. It's very frustrating. I unplugged, restarted, pulled my hair out and screamed...(not really but I am very frustrated). Why fix something with a upgrade when it ruins things for so many people?
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user_616c64
Visitor
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1 Message
5 years ago
I am receiving the same message from my Roku TV 5405x
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Just23
Visitor
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1 Message
5 years ago
just talked to an xfinity rep a few minutes ago about this issue and he said he was just informed about this issue today. wasn't sure what time it would be resolved. Talked to another tech last night and they never mentioned this.
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user_b87630
Visitor
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5 Messages
5 years ago
I have two Roku Premier 4630x's and they also stopped working around Sept 1. I also performed the recommended troubleshooting and "still" receive the TVapp-00100 error.
It's apparent Xfinity made a change to possibly force us to rent their TV Boxes but I also noted a firmware update from Roku, August 31, 2021. One or both of them need to own up to a modification and fix it asap. It will be very expensive for me to replace my Roku's.
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user_ba76d3
Visitor
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2 Messages
5 years ago
Same issue on the 4630x and stopped working at the same time. I also have smart TV's with roku running. They were logged out, but they re-activated with no issue. The Tivo Premier Plus or 4630x will not work.
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