Visitor

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4 Messages

Friday, July 4th, 2025

Audio sync with video with on demand

The audio is not synced with the video during playback with on demand shows. How do I fix this?

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Official Employee

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2.2K Messages

19 days ago

Hi there, @user_sb78ug Thank you for reaching out! I do apologize for the trouble you are experiencing with your sound. To resolve audio and video out-of-sync issues with Xfinity On Demand, start by checking your TV's audio settings for an Audio Sync or Audio Delay option and adjusting it and also try rebooting your TV and cable box and checking for any app updates. If the problem persists, verify your internet connection, especially if using the Xfinity Stream app, and consider adjusting audio settings on your TV and cable box.-Richard

Visitor

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4 Messages

5 days ago

I have the same problem.  Audio is delayed relative to video.  Ads during stream are fine.  It happens on multiple devices. This seems to be a problem on the Xfinity side.  Please fix!

Official Employee

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1.9K Messages

Hello @user_7581d0, Thanks so much for taking a moment out of your day to leave a comment on our community forum and we would be happy to help. Please check out:

Watch Xfinity Stream app on Amazon Fire TV
Xfinity Stream app minimum system requirements
Xfinity Stream app on Xfinity TV partner devices FAQs

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