Visitor
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4 Messages
Audio sync with video with on demand
The audio is not synced with the video during playback with on demand shows. How do I fix this?
Visitor
•
4 Messages
The audio is not synced with the video during playback with on demand shows. How do I fix this?
XfinityRichard
Official Employee
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2.2K Messages
19 days ago
Hi there, @user_sb78ug Thank you for reaching out! I do apologize for the trouble you are experiencing with your sound. To resolve audio and video out-of-sync issues with Xfinity On Demand, start by checking your TV's audio settings for an Audio Sync or Audio Delay option and adjusting it and also try rebooting your TV and cable box and checking for any app updates. If the problem persists, verify your internet connection, especially if using the Xfinity Stream app, and consider adjusting audio settings on your TV and cable box.-Richard
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user_7581d0
Visitor
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4 Messages
5 days ago
I have the same problem. Audio is delayed relative to video. Ads during stream are fine. It happens on multiple devices. This seems to be a problem on the Xfinity side. Please fix!
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