Contributor
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233 Messages
Audio drop
Still going on. Only on Xfinity stream app and apple devices especially apple tv4k. Any fix coming?
Contributor
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233 Messages
Still going on. Only on Xfinity stream app and apple devices especially apple tv4k. Any fix coming?
XfinityMarshante
Official Employee
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901 Messages
3 months ago
Hello @Viper122, thank you for taking the time to leave a post. I completely understand how frustrating it can be when the audio drops,
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Viper122
Contributor
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233 Messages
2 months ago
https://forums.xfinity.com/conversations/x1/sound-cuts-out/6652698a1e56d61567f66d3c?page=1
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Viper122
Contributor
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233 Messages
2 months ago
Just an update, ticket was opened for this issue. Also, the audio drop is showing on the recordings as well.
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Viper122
Contributor
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233 Messages
2 months ago
Not happening on streaming channels (tvgo) and not on live sports events as of now. A football game on last night was woking normally, no audio issues.
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Viper122
Contributor
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233 Messages
2 months ago
No audio drop on legacy channels that I can find either. ABC, CBS, NBC. Most others channels are not so lucky.
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Viper122
Contributor
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233 Messages
2 months ago
No updates. This problem is just getting worse.
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Viper122
Contributor
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233 Messages
2 months ago
Changed DNS and MTU settings on my router just to try something, and there was no change. Legacy channels are working and so are the tv go channels.
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Viper122
Contributor
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233 Messages
2 months ago
Worst channels: Freeform, TNT, ID, History. Discovery, SyFy, AMC, FX, Paramount, IFC, NatGeo, not a complete list. They’re working on it they say, I say thanks for a wonderful holiday tv viewing experience Xfinity.
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Viper122
Contributor
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233 Messages
2 months ago
Cancelled tv service. Went to YouTube tv. All problems are solved. No audio issues. May check Xfinity stream again in the future. Kept internet.
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user_q96phm
5 Messages
2 months ago
I'm have the same problem here on Apple TV 4K. Used to happen, then app was fixed for maybe a year. Now back again after an update.
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user_0c125f
Visitor
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2 Messages
4 days ago
I have the same issue. Multiple 4k Apple TV devices in my house.
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user_q96phm
5 Messages
4 hours ago
The only solution I have found was to go into Apple TV settings and switch audio to stereo. There is a reason the Comcast (Xfinity) app has a 1.5 rating for the app on Apple TV. Charter Cable (Spectrum) went in a whole different direction and their app is amazing. Unfortunately Comcast (the LARGEST media company in the U.S.) would like you to pay $14/mo for their equipment. Hence, they will never put any effort into making an app that works seamlessly. TvOS 26 is complicated and doesn't work well with audio streams that don't properly encode. The Spectrum app has absolutely no problems with this and you can see it in the app's rating.
(edited)
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