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Viper122
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Rousing Reactor

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227 Messages

Thursday, December 4th, 2025 2:59 AM

Audio drop

Still going on. Only on Xfinity stream app and apple devices especially apple tv4k. Any fix coming?

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2 days ago

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XfinityMarshante

Official Employee

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816 Messages

1 month ago

Hello @Viper122, thank you for taking the time to leave a post. I completely understand how frustrating it can be when the audio drops, 

especially right in the middle of your favorite movie. When that happens, does the sound stay off, or does it eventually come back on its own?

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Viper122

Contributor

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227 Messages

The audio cuts out when the program switches from one commercial to another and again when the show or movie comes back on, then it usually goes away until the next set of commercials begin. It also on occasion cuts out at random while watching a show. This is a known issue that is all over this forum and the internet going back years. They seem to fix it until it returns again. It is getting worse and more often again. Only happens on Xfinity stream on all my Apple devices at exactly the same time. Since there are different versions on different devices deleting and restarting the app is not a fix. All my devices are updated. 

Ipad version: 5.65.0 released Yesterday December 5, 2025

Iphone version: 7.24.0 released 2 months ago

Apple tv 4K version: 1.13.2 released December 2, 2025

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1 month ago

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XfinityDena

Official Employee

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3.9K Messages

Is this on live TV or OnDemand content? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 month ago

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Viper122

Contributor

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227 Messages

This is happening on Live tv. All channels that I have been on. Even on the tvgo channels. 

(edited)

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1 month ago

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XfinityDena

Official Employee

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3.9K Messages

Do you have a 4K box?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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Viper122

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227 Messages

3 Apple TV 4K devices and 6 other Apple products, look at previous posts. Happens on all and worse tonight than ever.

(edited)

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1 month ago

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Viper122

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227 Messages

1 month ago

https://forums.xfinity.com/conversations/x1/sound-cuts-out/6652698a1e56d61567f66d3c?page=1

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Viper122

Contributor

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227 Messages

1 month ago

Just an update, ticket was opened for this issue. Also, the audio drop is showing on the recordings as well. 

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Viper122

Contributor

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227 Messages

1 month ago

Not happening on streaming channels (tvgo) and not on live sports events as of now.  A football game on last night was woking normally, no audio issues.  

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Viper122

Contributor

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227 Messages

30 days ago

No audio drop on legacy channels that I can find either.  ABC, CBS, NBC. Most others channels are not so lucky.

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XfinityAlfonso

Official Employee

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2.2K Messages

Hello Viper122 we recently published an update to our cable boxes-is this issue still present for you? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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28 days ago

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Viper122

Contributor

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227 Messages

Of course it’s an issue. I don’t have cable boxes. It’s just getting worse and worse

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27 days ago

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Viper122

Contributor

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227 Messages

23 days ago

No updates. This problem is just getting worse. 

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Viper122

Contributor

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227 Messages

20 days ago

Changed DNS and MTU settings on my router just to try something, and there was no change. Legacy channels are working and so are the tv go channels. 

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Viper122

Contributor

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227 Messages

17 days ago

Worst channels: Freeform, TNT, ID, History. Discovery, SyFy, AMC, FX, Paramount, IFC, NatGeo,  not a complete list. They’re working on it they say, I say thanks for a wonderful holiday tv viewing experience Xfinity. 

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Viper122

Contributor

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227 Messages

16 days ago

Cancelled tv service. Went to YouTube tv. All problems are solved. No audio issues. May check Xfinity stream again in the future. Kept internet. 

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user_q96phm

3 Messages

12 days ago

I'm have the same problem here on Apple TV 4K.  Used to happen, then app was fixed for maybe a year.  Now back again after an update.  

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XfinityJeniece

Official Employee

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3.7K Messages

Hey there, @user_q96phm, thanks for reaching out through Xfinity Forums. Have you tried any troubleshooting steps already?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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10 days ago

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