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Viper122
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Rousing Reactor

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233 Messages

Thursday, December 4th, 2025 2:59 AM

Audio drop

Still going on. Only on Xfinity stream app and apple devices especially apple tv4k. Any fix coming?

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1 month ago

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XfinityMarshante

Official Employee

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890 Messages

2 months ago

Hello @Viper122, thank you for taking the time to leave a post. I completely understand how frustrating it can be when the audio drops, 

especially right in the middle of your favorite movie. When that happens, does the sound stay off, or does it eventually come back on its own?

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Viper122

Contributor

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233 Messages

The audio cuts out when the program switches from one commercial to another and again when the show or movie comes back on, then it usually goes away until the next set of commercials begin. It also on occasion cuts out at random while watching a show. This is a known issue that is all over this forum and the internet going back years. They seem to fix it until it returns again. It is getting worse and more often again. Only happens on Xfinity stream on all my Apple devices at exactly the same time. Since there are different versions on different devices deleting and restarting the app is not a fix. All my devices are updated. 

Ipad version: 5.65.0 released Yesterday December 5, 2025

Iphone version: 7.24.0 released 2 months ago

Apple tv 4K version: 1.13.2 released December 2, 2025

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2 months ago

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XfinityDena

Official Employee

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4.1K Messages

Is this on live TV or OnDemand content? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 months ago

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Viper122

Contributor

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233 Messages

This is happening on Live tv. All channels that I have been on. Even on the tvgo channels. 

(edited)

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2 months ago

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XfinityDena

Official Employee

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4.1K Messages

Do you have a 4K box?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 months ago

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Viper122

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233 Messages

3 Apple TV 4K devices and 6 other Apple products, look at previous posts. Happens on all and worse tonight than ever.

(edited)

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2 months ago

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Viper122

Contributor

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233 Messages

2 months ago

https://forums.xfinity.com/conversations/x1/sound-cuts-out/6652698a1e56d61567f66d3c?page=1

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Viper122

Contributor

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233 Messages

2 months ago

Just an update, ticket was opened for this issue. Also, the audio drop is showing on the recordings as well. 

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Viper122

Contributor

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233 Messages

2 months ago

Not happening on streaming channels (tvgo) and not on live sports events as of now.  A football game on last night was woking normally, no audio issues.  

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Viper122

Contributor

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233 Messages

2 months ago

No audio drop on legacy channels that I can find either.  ABC, CBS, NBC. Most others channels are not so lucky.

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XfinityAlfonso

Official Employee

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2.4K Messages

Hello Viper122 we recently published an update to our cable boxes-is this issue still present for you? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 months ago

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Viper122

Contributor

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233 Messages

Of course it’s an issue. I don’t have cable boxes. It’s just getting worse and worse

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2 months ago

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Viper122

Contributor

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233 Messages

2 months ago

No updates. This problem is just getting worse. 

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Viper122

Contributor

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233 Messages

2 months ago

Changed DNS and MTU settings on my router just to try something, and there was no change. Legacy channels are working and so are the tv go channels. 

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Viper122

Contributor

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233 Messages

2 months ago

Worst channels: Freeform, TNT, ID, History. Discovery, SyFy, AMC, FX, Paramount, IFC, NatGeo,  not a complete list. They’re working on it they say, I say thanks for a wonderful holiday tv viewing experience Xfinity. 

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Viper122

Contributor

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233 Messages

2 months ago

Cancelled tv service. Went to YouTube tv. All problems are solved. No audio issues. May check Xfinity stream again in the future. Kept internet. 

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donboydeluxe

Visitor

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2 Messages

@Viper122​ right there with you on the audio dropping out the last couple seconds of commercials, I also have issues with ESPN...only ESPN freezing up during live games, which is always....lol.

How is YouTube tv treating ya so far?

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1 month ago

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user_q96phm

3 Messages

2 months ago

I'm have the same problem here on Apple TV 4K.  Used to happen, then app was fixed for maybe a year.  Now back again after an update.  

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XfinityJeniece

Official Employee

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3.8K Messages

Hey there, @user_q96phm, thanks for reaching out through Xfinity Forums. Have you tried any troubleshooting steps already?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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