Attempting to resume

Hi @vkphill, 

Thank you for using the Xfinity Forums. We apologize for the experience you're having while trying to stream. Let's take a deeper look into this to see if we can find the cause.  

What type of laptop or PC are you using? Are you connected to your in-home WiFi network when this happens? Have you recently upgraded or swapped your modem? 

MAC

NOT HOME

STREAMING NOT WORKING

Thanks for confirming @RITOMKO. Are you receiving any specific error messages? Can you provide a screenshot? Is this affecting all channels? If not, can you please provide a few examples of different networks that are affected?  

I'm having the same problem...happens on all channels and also recorded shows on DVR.. watching on an Asus laptop with wifi... doesn't happen on Netflix, Youtube or any other video, just Xfinity.  Also does not happen on my Samsung smartphone on home wifi...

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@Comcast_Support wrote:

Thanks for confirming @RITOMKO. Are you receiving any specific error messages? Can you provide a screenshot? Is this affecting all channels? If not, can you please provide a few examples of different networks that are affected?  

 

For the past two weeks I have not been able to stream anything to my Windows 7 SP1 PC with lots of memory, etc. It just happened overnight - I woke up one morning and it was no longer working. I've had the issue in the past, and logging off, deleting cookies and history, etc. always worked. Not this time. I cannot watch liveTV or stream anything from the DVR, although I can successfully do both those things on my tablet and phone, from this LAN.

 

But on my PC, I can log onto the site, and usually I see icons for the channels and shows. Not now. There is an "Establishing secure connection" message in the lower left of Chrome (screenshots to follow). This does not work either in Firefox ("Performing a TLS handshake to polaris.xfinity.com" in lower left does not go away). Something is trying to connect but is not happening.

 

I read a post here about this behavior starting with the Chrome upgrade to v78, so I downgraded to the "non-automatic-update" version of 77, but I get the same results. Java is enabled in both browsers as required.

 

I've got logs for when I authenticate to the site, as well as when I try to start liveTV or play something from the DVR. There are lots of warnings, but many timeout errors. Here are a couple examples when logging in. I've got the entire logs if it would help for me to email them to you.

 

elements-5.14.0.js:1 [Violation] 'requestAnimationFrame' handler took 63ms
[Violation] Forced reflow while executing JavaScript took 39ms
[Violation] Forced reflow while executing JavaScript took 46ms
[Violation] Forced reflow while executing JavaScript took 99ms
[Violation] 'setTimeout' handler took ms
[Violation] 'setTimeout' handler took ms
[Violation] 'setTimeout' handler took ms
[Violation] 'setTimeout' handler took ms
[Violation] 'setTimeout' handler took ms
[Violation] 'setTimeout' handler took ms
edge.myriad-gn-xcr.xcr.comcast.net/select/image?entityId=5466753775149212170&width=270&height=180:1 GET https://edge.myriad-gn-xcr.xcr.comcast.net/select/image?entityId=5466753775149212170&width=270&height=180 net::ERR_TIMED_OUT

 

edge.myriad-gn-xcr.xcr.comcast.net/select/logo?entityId=7743055561478185117&width=50&height=35&gravity=SouthWest&extent=true:1 GET https://edge.myriad-gn-xcr.xcr.comcast.net/select/logo?entityId=7743055561478185117&width=50&height=35&gravity=SouthWest&extent=true net::ERR_TIMED_OUT

 

Here are a couple of examples when trying to start a liveTV station:

PlayerPlatformAPI.js:5742 AdobeVideoHeartbeatHandler: Adobe heartbeat analytics not enabled for this asset : 11:58:31 GMT-0600 (Mountain Daylight Time)
PlayerPlatformAPI.js:5742 RetryHandler: Attempting a different asset, resetting count to 0 and maximum to 3 : 11:58:31 GMT-0600 (Mountain Daylight Time)
PlayerPlatformAPI.js:5742 HomeNetworkAnalyticsHandler: No tests needed for asset : 11:58:31 GMT-0600 (Mountain Daylight Time)
PlayerPlatformAPI.js:5742 PlayerPlatformAPIEvent: PlayStateChangedEvent: initializing : 11:58:31 GMT-0600 (Mountain Daylight Time)
PlayerPlatformAPI.js:5742 AnalyticsHandler: onPlayStateChanged: {"type":"PlayStateChanged","playState":"initializing"} : 11:58:31 GMT-0600 (Mountain Daylight Time)
PlayerPlatformAPI.js:5742 HelioPlayer: creating video element : 11:58:31 GMT-0600 (Mountain Daylight Time)
PlayerPlatformAPI.js:5742 URLService: getURLForPlayback,https://ccr.linear-cent-co-pil-red.xcr.comcast.net/ESPND_HD_CENTdCO_11299_0_6525476216690419163.mpd?format=redirect : 11:58:31 GMT-0600 (Mountain Daylight Time)
It is recommended that a robustness level be specified. Not specifying the robustness level could result in unexpected behavior.
It is recommended that a robustness level be specified. Not specifying the robustness level could result in unexpected behavior.
It is recommended that a robustness level be specified. Not specifying the robustness level could result in unexpected behavior.
It is recommended that a robustness level be specified. Not specifying the robustness level could result in unexpected behavior.
It is recommended that a robustness level be specified. Not specifying the robustness level could result in unexpected behavior.
It is recommended that a robustness level be specified. Not specifying the robustness level could result in unexpected behavior.
It is recommended that a robustness level be specified. Not specifying the robustness level could result in unexpected behavior.
It is recommended that a robustness level be specified. Not specifying the robustness level could result in unexpected behavior.
edge.myriad-gn-xcr.xcr.comcast.net/select/logo?entityId=7562343238554664117&width=125&height=87&extent=true:1 GET https://edge.myriad-gn-xcr.xcr.comcast.net/select/logo?entityId=7562343238554664117&width=125&height=87&extent=true net::ERR_TIMED_OUT

 

firePopState @ auth:392
pushState @ auth:392
pushStateOnClick @ auth:392
Show 28 more frames
listings/favorites:1 [DOM] Found 2 elements with non-unique id #search: (More info: https://goo.gl/9p2vKq) ​ ​
VM687:26 >FW 58:19 FreeWheel Integration Runtime js-6.28.0-57ec8198-201903111607
VM687:26 >FW 58:19 Device: Desktop PLATFORM_IS_SAFARI: false PLATFORM_IS_CHROME: true
PlayerPlatformAPI.js:5742 EngineSelector: new : 11:58:19 GMT-0600 (Mountain Daylight Time)
PlayerPlatformAPI.js:5742 Application: AdManagerFactory started. : 11:58:19 GMT-0600 (Mountain Daylight Time)
PlayerPlatformAPI.js:5742 Application: VirtualStreamStitcherHandler started. : 11:58:19 GMT-0600 (Mountain Daylight Time)
PlayerPlatformAPI.js:5742 Application: SessionManager started. : 11:58:19 GMT-0600 (Mountain Daylight Time)
PlayerPlatformAPI.js:5742 Application: EngineSelector started. : 11:58:19 GMT-0600 (Mountain Daylight Time)
PlayerPlatformAPI.js:5742 Application: AudienceManagerHandler started. : 11:58:19 GMT-0600 (Mountain Daylight Time)
PlayerPlatformAPI.js:5742 AdobeVideoHeartbeatHandler: init : 11:58:19 GMT-0600 (Mountain Daylight Time)
PlayerPlatformAPI.js:5742 Application: AdobeVideoHeartbeatHandler started. : 11:58:19 GMT-0600 (Mountain Daylight Time)
PlayerPlatformAPI.js:5742 RetryHandler: RetryHandler init : maxRetries=3 : interval=1000 : 11:58:19 GMT-0600 (Mountain Daylight Time)
PlayerPlatformAPI.js:5742 Application: RetryHandler started. : 11:58:19 GMT-0600 (Mountain Daylight Time)
PlayerPlatformAPI.js:5742 PlaybackStalledHandler: Initializing PlaybackStalledHandler with timeout: 10000 : 11:58:19 GMT-0600 (Mountain Daylight Time)
PlayerPlatformAPI.js:5742 Application: PlaybackStalledHandler started. : 11:58:19 GMT-0600 (Mountain Daylight Time)
PlayerPlatformAPI.js:5742 Application: NullPlayer started. : 11:58:19 GMT-0600 (Mountain Daylight Time)
PlayerPlatformAPI.js:5742 ConfigurationManager: get: intersegmentDelay not found, using default value: undefined

 

Notice in the TV listings and the DVR listings there are no icons for the shows. This was my first indication that something was wrong, and is also manifest in the errors logs with the timeouts. Maybe this helps narrow it down.

 

Please let me know what other information you need from me to solve this issue. I have no television set and like it that way. I prefer streaming but cannot get liveTV or DVR on my computer. Please help. Thank you!

 

 

 

Message popped up saying, "Attempting to resume" and restarted my movie 7 times. I can't even finish a movie. Nice Xfinity, great service!

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@nudings wrote:

Message popped up saying, "Attempting to resume" and restarted my movie 7 times. I can't even finish a movie. Nice Xfinity, great service!

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purchased? on -demand? recording? live TV? are you an X1 customer? did you try same movie on an in-home set top box? did you try the same place as computer using a smart phone/tablet?

I keep getting "attempting to resume" and "It looks like you're offline" on my imac with intel i7 chip.  Happening last two weeks.  No significant software upgrade in that period.  Comcast was out recently to check all my connections and to upgrade some connectors.  That is not the problem.  Streaming works simultaneously on the iphone x but not the imac.  The TV in the living room works.  It's just on the imac computer.  Rebooting the computer does not change the result.  There is NO problem with the internet connection (as evidenced by my sending this on the same imac).  This is a comcast issue.

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@Rustyben wrote:

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@nudings wrote:

Message popped up saying, "Attempting to resume" and restarted my movie 7 times. I can't even finish a movie. Nice Xfinity, great service!

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purchased? on -demand? recording? live TV? are you an X1 customer? did you try same movie on an in-home set top box? did you try the same place as computer using a smart phone/tablet?

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I am just trying to stream espn

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@jrfish73 wrote:

I keep getting "attempting to resume" and "It looks like you're offline" on my imac with intel i7 chip.  Happening last two weeks.  No significant software upgrade in that period.  Comcast was out recently to check all my connections and to upgrade some connectors.  That is not the problem.  Streaming works simultaneously on the iphone x but not the imac.  The TV in the living room works.  It's just on the imac computer.  Rebooting the computer does not change the result.  There is NO problem with the internet connection (as evidenced by my sending this on the same imac).  This is a comcast issue.

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@Rustyben wrote:

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@nudings wrote:

Message popped up saying, "Attempting to resume" and restarted my movie 7 times. I can't even finish a movie. Nice Xfinity, great service!

---

purchased? on -demand? recording? live TV? are you an X1 customer? did you try same movie on an in-home set top box? did you try the same place as computer using a smart phone/tablet?

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@jrfish73 wrote:

I keep getting "attempting to resume" and "It looks like you're offline" on my imac with intel i7 chip.  Happening last two weeks.  No significant software upgrade in that period.  Comcast was out recently to check all my connections and to upgrade some connectors.  That is not the problem.  Streaming works simultaneously on the iphone x but not the imac.  The TV in the living room works.  It's just on the imac computer.  Rebooting the computer does not change the result.  There is NO problem with the internet connection (as evidenced by my sending this on the same imac).  This is a comcast issue.

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@Rustyben wrote:

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@nudings wrote:

Message popped up saying, "Attempting to resume" and restarted my movie 7 times. I can't even finish a movie. Nice Xfinity, great service!

---

purchased? on -demand? recording? live TV? are you an X1 customer? did you try same movie on an in-home set top box? did you try the same place as computer using a smart phone/tablet?

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Same problem here

Now that Comcast streaming has eliminated the requirement for Flash, all my streaming capabilities are now working again. So if you haven't tried it recently, give it a go.