Visitor
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3 Messages
AppleTv Activation
When I tried to activate my streamsaver subscriptions through the streaming subscriptions page I click the activate button, it loads for a few seconds, and ends with "Something unexpected happened". I tried multiple times on a computer and phone. Deleted browsing data and retried. Still with the same issue. I then went to the direct link stated in other forum posts and that said my subscription was already active which makes no sense because I never linked it to my apple tv account so I have no idea what account is active. I had no issues with disney plus, netflix, or peacock.
XfinityCliff
Official Employee
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21 Messages
6 hours ago
Thank you, @user_czzpjn for reaching out to us on our Xfinity Community forum with your concern. We're here to help!❤️
Based on the information in your post, It would appear that you have had no issue activating Disney Plus, Netflix, or Peacock, and are currently having difficulty with activating Apple TV.
You stated that you attempted to go the subscriptions page. To clarify was that the page located at https://www.xfinity.com/yoursubscriptions?
When it says your subscription is already active, have you tried signing into it with your credentials?
If so, what error (if any) did you receive?
Also you state when you attempted to use the direct activation link, was it this link you used? https://xfinity.com/activate-apple
We definitely want to make sure you get a resolution on your issue for you, so the clarifying details will be extremely helpful in doing so.
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