Apple TV StreamSaver subscription activation problem.

That site says that my apple TV subscription is already active and to continue to Apple TV, but when I do it is asking if I want to start my free trial.

I am having the same problem.  Says it is already active, but never connected to my appletv to activate.

@user_yfor6i Have you tried visiting: xfinity.com/yoursubscriptions and log in with your Xfinity ID and password? 

Thanks for letting us know you're experiencing something similar user_1lvhzu! As my colleague suggested, have you already tried visiting xfinity.com/yoursubscriptions and logging in to see if your Apple TV subscription appears?

I have the same problem. I had an expired Apple TV account. I signed up for the Stream Saver bundle. Both Netflix and Peacock activated properly. Apple TV will not activate. In the "yoursubscriptions" page, it lists Apple TV, but the status shows as blank and there is no button to active or visit the account (Ex. Visit Netflix button). When I log into the Apple TV App using the same email account that Xfinity is connected to, all I get is the offer to start a free trial / pay $12.99 / month. I have called and chatted with a few Xfinity support people. They send links to try to activate it, but it doesn't work. I cannot seem to connect the Apple TV to the Xfinity bundle, and neither can the Xfinity support people (after many hours on the phone and chat sessions), even though they repeatedly tell me they can fix it no problem. You would think the Xfinity support team would be able to tell whether it was activated or not and how to go about resolving it if not.

Update: The Activate button just showed up on my xfinity.com/yoursubscriptions, and going through the activations, it is working now. Thank you to whoever updated the account (or maybe I needed to wait?).

Same problem, no activate button at all

Hey there, @user_72hoa2, thanks for reaching out through Xfinity Forums regarding your account. Have you tried to activate on our website at xfinity.com/yoursubscriptions, or did you receive an email with the activation information?

So why hasn't an Xfinity employee replied to my comment, which is the exact same issue?  I am now going on THREE WEEKS paying for StreamSaver with no help from Xfinity reps to get AppleTV's handshake with your company to be successful.  I am now reaching out on LinkedIn letting staff there no how frustrating this ongoing incompetency is.  Next, I'm simply going to cancel the service and sign up individually (Peacock/Netflix/AppleTV) because NO ONE KNOWS what they are doing.  Chats that last over an hour, with no resolution.  I'm told someone will call when I request escalation, and no one ever does.  A rep reached out by email after I rated a "1" and then ghosted me...this is absolutely unacceptable, unprofessional handling of a problem that MANY of your customers are dealing with, and have been for a long time now.  Who is willing to take ownership, think outside of the box you are trained to spiel back at customers, and do what it takes?!!  (Your job.)

Good afternoon @user_9d84ym and thank you for reaching out on our Community Forums. We appreciate you bringing this to our attention, and I’m sorry to see that your previous comment had not been responded to.

Hi - No one has followed through to help me, despite numerous very long chats where they weren't able to think outside of the box and after I said to escalate, told me they'd have someone call me (no one ever did).  The rating of "1" got me an email, but after I explained what I needed & what I've gone through when moving your services, ghosted me.  On LinkedIn someone accepted my request to connect, then never replied.  NO ONE wants to take ownership if something appears too difficult.  How is that any way to run a robust business??!

Is there a way to attach photos here?  If not, my supporting evidence of steps I've taken and status showing on the television (screenshots) won't be able to help you.  Emailing is best.

@user_i2k4ag If you're not able to get your Apple TV subscription activated through the subscriptions portion on our website we can jump in to help. Please send me a DM with your first and last name along with your full-service address, and we can get started.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

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Click the "Start new conversation" (pencil and paper) icon

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- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

Find instructions to reach us here: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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