U

Visitor

 • 

1 Message

Tue, Jun 21, 2022 1:04 AM

App freezing

My app keeps freezing I have tried deleting and reloading app and same thing. My other apps work fine Netflix, Hulu, Disney,  Amazon Prime. I am watching on an Fire Stick.

Visitor

 • 

1 Message

12日前

Hi, I have the same problem. I was using this application for years but 1 week ago it stop working. Deleted the application, restarted the router/wi-fi, clean the cache etc etc 20 times. Being in contact with the so call technical service ( they basically had no idea on how to solve the issue…)

Each time I have called Xfinity ( at least 5 times) they constantly asked me the same very basic question: your IOS version, application version, delete and reinstall the application etc….it is like the Groundhog Day movie !! Can somebody fix this damm application asap ??!!

Giovanni

Official Employee

 • 

177 Messages

@user_3012b5 Thank you for reaching out on the Xfinity Community Forums. We are sorry to hear you are still having an issue with the app. Are you still seeing an issue with freezing?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Official Employee

 • 

181 Messages

12日前

Hello @user_b62b14. I know that you mentioned that the other apps like Netflix are working fine. Just out of curiosity, have you tried your Fire Stick with other devices yet. I had a similar issue. My Fire Stick was working perfectly on the TV in one bedroom, but when I moved the Fire Stick to a different TV in another room, the Xfinity Stream wouldn't do anything. 

forum icon

New to the Community?

Start Here