Tue, Jun 21, 2022 1:04 AM
My app keeps freezing I have tried deleting and reloading app and same thing. My other apps work fine Netflix, Hulu, Disney, Amazon Prime. I am watching on an Fire Stick.
Hi, I have the same problem. I was using this application for years but 1 week ago it stop working. Deleted the application, restarted the router/wi-fi, clean the cache etc etc 20 times. Being in contact with the so call technical service ( they basically had no idea on how to solve the issue…)
Each time I have called Xfinity ( at least 5 times) they constantly asked me the same very basic question: your IOS version, application version, delete and reinstall the application etc….it is like the Groundhog Day movie !! Can somebody fix this damm application asap ??!!
@user_3012b5 Thank you for reaching out on the Xfinity Community Forums. We are sorry to hear you are still having an issue with the app. Are you still seeing an issue with freezing?
Hello @user_b62b14. I know that you mentioned that the other apps like Netflix are working fine. Just out of curiosity, have you tried your Fire Stick with other devices yet. I had a similar issue. My Fire Stick was working perfectly on the TV in one bedroom, but when I moved the Fire Stick to a different TV in another room, the Xfinity Stream wouldn't do anything.