Visitor
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5 Messages
App error TVAPP-00287 on Roku
I haven't been able to find ANY reference online to this app error. You would think Xfinity would have it in their list or search. Yes, it's TVAPP-00287 .
As with many other error codes, it says "Video cannot be played." This started happening off and on a few months ago. I noticed that the app updated on a few devices from the black icon with white letters to a purple icon. I figured they must have fixed the problem with an update as it's working with the update on at least one tv. However, it completely stopped working on another (different brand) once you try to select anything whether from the guide or Saved and such. It buffers for a long time then gives this message here and video error. It's ALWAYS TV-APP-00287.
Then, it wouldn't work on a Roku Ultra attached to a different tv. This one had been having problems off and on also.
I went so far as to not just restart the Hisense Roku tv but also remove the app then restart. After relinking the account, the problem is still the same. I am considering Factory Reset on the Hisense Roku TV. HOWEVER, since removing/installing the app affects all Roku devices, it reinstalled on the Roku Ultra attached to a different tv. That one has the same problem now. I DID factory reset the Ultra, reinstalled the app as happens once the account is linked, and tried again. THE SAME ERROR appears when I actually try to watch something on the Xfinity app. It is now USELESS for Xfinity. I don't know how it has continued to work on yet another device (TCL Roku tv) that streams through the app. It sometimes has the problem. Typically, a restart fixes it as it mostly did on the other devices prior to the app update.
I have another Ultra device I'm reluctant to turn on and try as well as an already slow Roku streamer.
NOTE: the Roku tv and Ultra device do work with every other app. Streaming on those isn't a problem, and my wifi connection is Excellent.
CAN ANYONE HELP ME? I have no use for Xfinity tv if this is their modus operandi.
Kruunk83
Contributor
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13 Messages
2 years ago
Same thing happening to me. Can't watch any local channels. Resetting modem doesn't work.
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user_aece3b
Visitor
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2 Messages
2 years ago
Seems like everyone is having the same issue.. might be worth fixing? Otherwise I’m sure we’d all be happy to consider alternatives in this competitive market. Step up the service commensurate to what you charge your customers. Thanks.
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user_aece3b
Visitor
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2 Messages
2 years ago
Probably time to fix this wouldn't you say? Otherwise I’m sure we’d all be happy to consider other services in this competitive market. Pick up your service to be commensurate with what you charge. Thanks.
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jamesbrandon2
Visitor
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6 Messages
2 years ago
I would like to know why xfinity doesn’t seem to care that there is a problem, a serious problem here. Just looking through the timeline of posts, this is not something new. Get it together , Comcast. WE pay for this service and are owed an explanation WITH a timeframe of it being fixed and billing adjustments until it is fixed! Good grief. So far most of the major networks are unwatchable now for me.
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Mmmorgan8993
Visitor
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1 Message
2 years ago
This is typical Xfinity. I have the same error on every device in my house. But, I have a second Xfinity account in another state where my child goes to school. I logged into that Xfinity account on line and streaming is working just fine, and I can watch Derrick Henry, finally. Good luck. You won't get any help from Xfinity.
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user_ebceae
Visitor
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1 Message
2 years ago
MY FIX and the steps I took to resolve Error TVAPP00287 on ‘one’ my 75” Roku TVs.
WiFi was working perfectly and signal was excellent when first started getting Error TVAPP00287 on my 75” Roku TV. I was sure it wasn’t the router because everything indicated that I was getting a strong signal - the 75” Roku TV diagnostic test and the Xfinity Stream (XS) app on that TV also showed I had a good connection to the internet. Oddly, my 55” Roku TV in another room on same WiFi worked perfectly without having same error.
First, I tried soft system reset on 75” Roku TV. Didn’t work.
Next, tried deleting and reinstalling the XS App. Same Error code.
Next, full system reset (cleared everything) on 75” Roku TV. Reinstalled XS app, same error code.
Tried connecting 75” Roku TV to different Wi-Fi, great signal on WiFi, but didn’t help. Note, the different WiFi still ran through the Xfinity router.
Deleted Xfinity Stream App (XS) and reinstalled on 75” Roku TV. Didn’t work.
Next, I logged out of Xfinity Stream on every app on every device I had it on, just to be sure I didn’t have cached logons that I didn’t know about, so, did Sign Out on 2 Roku TVs, IPad, iPhone. Then ai again deleted and reinstated XS App on 75” Roku and still got same error code, but this time the error code came up much faster… which made me think router. (Maybe I should’ve started there b/c someone posted “reset router” but I had a lot of reason to believe WiFi and router were fin, I was wrong).
KEY STEP (for me at least): I logged on to my Xfinity ACCOUNT App (not the Xfinity Streaming app) on my iPhone (you can also log onto your Xfinity account on CPU, point is, I needed to log into account to see what helped me). The ACCOUNT App screen showed “Looking good! Your network is online and secure.” Just below that message was a purple link that read “Having issues? Run a test”.
I clicked on the link “Having issues? Run a test”. After a few seconds the screen showed “Checking for Outages” and then a few seconds later showed “UP AND RUNNING”. After a few seconds, it added “Your Gateway (router) is online and getting 122% of your plans 400 Mbps.” NOW WAIT, after several seconds it began listing all of the dozens of devices that I have connected to my Gateway router via WiFi - nearly 40 devices in all, e.g. iPhones, iPad, iWatch, PS5, Ring Doorbell, a [Edited: "Language"]load of Amazon devices, etc.. BUT, my 75” Roku TV was on the list, even though the XS App and the “75 inch Roku TV indicated they were connected and the signal was excellent.
So, I went over to my Gateway Xfinity ROUTER and unplugged it for a full 1 minute. After 1 minute, I Re-powered the Gateway Xfinity Router and after it fully booted and reestablished a WiFi signal, EVERYTHING worked on every device and no more TVAPP00287.
I hope this works for some of you.
(edited)
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user_1cf731
Visitor
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5 Messages
2 years ago
I am the original poster. This problem is NOT fixed. All this time later, I STILL have the same problem. I think any Xfinity interaction on here is only to get paid as interacting and not solving. I think Xfinity prefers to charge ridiculous amounts each month for people to have that tiny box per tv.
The 1st employee reply obviously couldn't comprehend the problem or just didn't read it.
I have done all of the following and have only a couple of devices that work about 75% of the time. The rest will not - multiple Roku devices, multiple Roku tvs from multiple brands.....:
1) I have reset the devices including the router and modem. I have made sure my router system prioritizes tv streaming devices.
2) I have removed the app and reinstalled.
3) I have made sure everything is updated.
4) I have made sure internet connections are strong. I've disconnected and reconnected also,
5) I have cleared the cache on Roku devices so many times (which also restarts). I thought this worked until it acted up again very soon. It doesn't work consistently.
6) I have restarted the systems.
7) I have cleared the cache then restarted the system again. This sometimes works but only for a few minutes.
The broadcast often locks up if it even make it to the broadcast. Of course, this always happens when there is a football game or something else I want to watch. This also affects streaming saved programs. This has all happened since the app exited Beta. Beat had issues at time without the code, but nothing like this.
The SINGLE COMMON FACTOR that I see that lets me know it's NOT going to work (this includes streaming saved programs also) is that the ICONS FOR THE CHANNELS DO NOT APPEAR next to the channel numbers in the guide. EVERYTIME this happens, it doesn't stream.
I have no hope of this getting fixed. I now live somewhere where I have a provider option for fiberoptic broadband also. My contract is up in a couple of weeks. I will likely change. Comcast tv via the app is useless.
NOTE: there are ZERO issues with any streaming on any other apps on the devices. I've add to use apps like ABC just to see a show on there through my provider without problems, but then Xfinity doesn't have this agreement with all networks (like CBS apparently), so I'm even more limited.
(edited)
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user_58d070
Visitor
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1 Message
2 years ago
Feb 1 2023 - had the same issue - read all the threads to follow...only thing that did work was I unplugged my Xfinity router for a minute, plugged back in, and problem solved for now. None of the other tips I read about worked. Good luck!
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user_ee0d3d
Visitor
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1 Message
2 years ago
What is the solution? My TV just started doing this less than 24 hours ago and I have done all the troubleshooting steps including the factory reset of my Roku TV! What is the solution?
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