Peachykath's profile

New Poster

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3 Messages

Fri, Aug 2, 2019 6:00 AM

Amount of % of recordings disappeared

2 days ago I was looking at the Xfinity stream online and the bar that showed the percentage was on there. Then yesterday I was looking again online at the stream page page and that dissappeared. That was very helpful in knowing how ful the DVR was. Our home DVR never goes above 62% full however when looking online it always said 90% full. There is a huge discrepancy between what I am seeing online and on my home DVR box. I am not happy that feature was taken away. Is there a way to accurately know how full the DVR is now?

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Responses

lh30

Frequent Visitor

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15 Messages

2 y ago

I wish I had an answer for you.  It is my belief that the amount of recordings that we are allowed to save on the DVR (in the cloud) is larger than the number of recordings that are allowed via Xfinity Stream, which I view on my laptop.  I don't watch on my phone, so I don't know what happens there.  This makes no sense to me, but it has been consistent as long as I've had Xfinity Stream, which is at least a couple of years.  Two days ago it said my Xfinity Stream was about 45% full--at the same time,  when I looked at my recordings on the DVR via my television, it was only about 30% full. 

 

Yesterday, the percentage  of recordings was no longer available on Xfinity Stream.  This is important information.  We need it back.

Frequent Visitor

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6 Messages

2 y ago

Agree we need it back and it should also be back on the actual streaming devices (ipad, iphone, etc).  They removed from there a while back. 


@Peachykath wrote:
2 days ago I was looking at the Xfinity stream online and the bar that showed the percentage was on there. Then yesterday I was looking again online at the stream page page and that dissappeared. That was very helpful in knowing how ful the DVR was. Our home DVR never goes above 62% full however when looking online it always said 90% full. There is a huge discrepancy between what I am seeing online and on my home DVR box. I am not happy that feature was taken away. Is there a way to accurately know how full the DVR is now?

 

New Poster

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3 Messages

2 y ago

It's gone for me too so it's likely gone for everyone.

 

The percentages available for stream and home have always been different. I can record over a hundred hours of programming on my dvr, but only about the last 55 hours is available to stream and would be considered 100% full via the streaming app. The only way I know I'm close to streaming capacity now is by counting how close I am to that 55 hour level.

New Poster

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3 Messages

2 y ago

That's common knowledge. They made the app less functional a while ago. They decided to follow suit with the online stream site and gave subscribers less functionality

Whyme11

Frequent Visitor

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12 Messages

2 y ago

I know it hasn’t been showing on the app but the % full was showing when you used the internet version which has now been deleted. How do she find it now?

Whyme11

Frequent Visitor

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12 Messages

2 y ago

I understand that, I am talking about the web version
lh30

Frequent Visitor

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15 Messages

2 y ago

I think we all understand that they've taken away this functionality.  Some of us are not happy with it.

 

I have a follow-up question:  If I go beyond the number of recordings allowed for streaming, I assume that those recordings will still be accessible via DVR/TV.  If I delete some recordings while online, will any of the recordings that disappeared be available via streaming again?

Whyme11

Frequent Visitor

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12 Messages

2 y ago

The will not reappear in the cloud stream. When you delete, it makes room for new recordings for you to view.   I always try to watch the cloud recording‘s first to ensure that I can delete them and new ones will re-populate .

Whyme11

Frequent Visitor

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12 Messages

2 y ago

 I was also unhappy that they took away the percentage full on the Stream app but I was able to view the percentage full when I used the web version. As of this past Saturday, the % full has been removed from the web version.

Whyme11

Frequent Visitor

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12 Messages

2 y ago

DVR (in the cloud) is larger than the number of recordings that are allowed on the Xfinity Stream app

Rustyben

Expert

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24K Messages

2 y ago


@Whyme11 wrote:

DVR (in the cloud) is larger than the number of recordings that are allowed on the Xfinity Stream app


i believe you mean the DVR in the home is larger. the cloud DVR is the stream app source and is last 60 hours.

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lh30

Frequent Visitor

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15 Messages

2 y ago

Yes, I know that, but now I no longer know how much room is left on my Xfinity Stream. 

lh30

Frequent Visitor

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15 Messages

2 y ago

I believe that they are both actually in the cloud, but yes, I'm talking about Xfinity Stream.  I just don't understand why the information telling us what percent of that space is used is now no longer available.

Frequent Visitor

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8 Messages

2 y ago


@Peachykath wrote:
2 days ago I was looking at the Xfinity stream online and the bar that showed the percentage was on there. Then yesterday I was looking again online at the stream page page and that dissappeared. That was very helpful in knowing how ful the DVR was. Our home DVR never goes above 62% full however when looking online it always said 90% full. There is a huge discrepancy between what I am seeing online and on my home DVR box. I am not happy that feature was taken away. Is there a way to accurately know how full the DVR is now?

@Peachykath wrote:
2 days ago I was looking at the Xfinity stream online and the bar that showed the percentage was on there. Then yesterday I was looking again online at the stream page page and that dissappeared. That was very helpful in knowing how ful the DVR was. Our home DVR never goes above 62% full however when looking online it always said 90% full. There is a huge discrepancy between what I am seeing online and on my home DVR box. I am not happy that feature was taken away. Is there a way to accurately know how full the DVR is now?

Xfinity:  When will we have a way to see the %age so that we can manage our streaming?

Rustyben

Expert

 • 

24K Messages

2 y ago


@serenefifty1 wrote:

@Peachykath wrote:
2 days ago I was looking at the Xfinity stream online and the bar that showed the percentage was on there. Then yesterday I was looking again online at the stream page page and that dissappeared. That was very helpful in knowing how ful the DVR was. Our home DVR never goes above 62% full however when looking online it always said 90% full. There is a huge discrepancy between what I am seeing online and on my home DVR box. I am not happy that feature was taken away. Is there a way to accurately know how full the DVR is now?

@Peachykath wrote:
2 days ago I was looking at the Xfinity stream online and the bar that showed the percentage was on there. Then yesterday I was looking again online at the stream page page and that dissappeared. That was very helpful in knowing how ful the DVR was. Our home DVR never goes above 62% full however when looking online it always said 90% full. There is a huge discrepancy between what I am seeing online and on my home DVR box. I am not happy that feature was taken away. Is there a way to accurately know how full the DVR is now?

Xfinity:  When will we have a way to see the %age so that we can manage our streaming?


they have removed it from all streaming devices. wish they would add back a simple (example) USED: 36 of 60 hours

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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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