Visitor

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6 Messages

Wednesday, June 24th, 2026 5:39 PM

Always to "Settings"

Nuisance every time I use the app using any of my Firesticks.  I open the app on the Firestick, it shows the most recent, channels you may like, et cetera in the block style.  When you click left on the remote to show the menu of Live TV, Recorded Shows, Sports, Movies, whatever, the highlighted word ALWAYS defaults to the SETTINGS icon and word all the way at the bottom of the page.  So every time I want to select Live TV, or my recorded shows, or whatever, I have to scroll up to get to that choice. I certainly can do that, but it is such a pain to do (I know, 1st world problems).  I have tried clearing the cache, I even uninstalled then reinstalled the app, but the problem persists.  I would say it was maybe just that one Firestick, but it does it on every Firestick I have.  Anyone have suggestions? 

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Official Employee

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2.4K Messages

12 hours ago

Hi there, @user_768sju. Thanks for reaching out to us here on the Community Forum. Sorry to hear about the frustration. Has this been something that you have always experienced, or did it just start to become a problem recently? 

Visitor

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6 Messages

It’s been going on for months, thank you for asking. It was not always this way when we switched over to Stream. 

Official Employee

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2.4K Messages

Got it, thanks, @user_768sju. Have you tried the stream app with one of your Firesticks on any other TV's or just the one?

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Visitor

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6 Messages

It does it on at least 2 of my firesticks.  Does not seem to do it when going directly through the app downloaded on the tc (Samsung). 

Official Employee

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716 Messages

 

user_768sju, hm. That could be a software glitch, but I haven't heard of this being a mainstream issue. Have you deleted the application and redownloaded? 

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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6 Messages

10 hours ago

Yes I’ve tried that to no avail.

Visitor

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6 Messages

9 hours ago

Yes. Delete app, re-download, open the app, get to the main screen, click left to open the option menu listing all the options- sports, movies, live TV etc, and again automatically drops down to the bottom- the dreaded “settings”

Official Employee

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716 Messages

 

user_768sju, ahh, I know that is very frustrating. We do not have any control over third-party applications, but I hoping this is something we can reprovision in hopes it'll resolve that default selection. I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and complete service address to help us locate your account. Let me know if you have any questions. 

 

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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