Visitor

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6 Messages

Wednesday, June 24th, 2026 5:39 PM

Always to "Settings"

Nuisance every time I use the app using any of my Firesticks.  I open the app on the Firestick, it shows the most recent, channels you may like, et cetera in the block style.  When you click left on the remote to show the menu of Live TV, Recorded Shows, Sports, Movies, whatever, the highlighted word ALWAYS defaults to the SETTINGS icon and word all the way at the bottom of the page.  So every time I want to select Live TV, or my recorded shows, or whatever, I have to scroll up to get to that choice. I certainly can do that, but it is such a pain to do (I know, 1st world problems).  I have tried clearing the cache, I even uninstalled then reinstalled the app, but the problem persists.  I would say it was maybe just that one Firestick, but it does it on every Firestick I have.  Anyone have suggestions? 

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Official Employee

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2.4K Messages

15 hours ago

Hi there, @user_768sju. Thanks for reaching out to us here on the Community Forum. Sorry to hear about the frustration. Has this been something that you have always experienced, or did it just start to become a problem recently? 

Visitor

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6 Messages

13 hours ago

Yes I’ve tried that to no avail.

Official Employee

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716 Messages

 

user_768sju, no avail? What do you mean?

 

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Visitor

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6 Messages

To no avail- it doesn’t work

Official Employee

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716 Messages

 

user_768sju, meaning that when you redownload the application and open it, sign into it and then load it, it starts with the the load of being on the settings icon? 

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Visitor

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6 Messages

12 hours ago

Yes. Delete app, re-download, open the app, get to the main screen, click left to open the option menu listing all the options- sports, movies, live TV etc, and again automatically drops down to the bottom- the dreaded “settings”

Official Employee

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716 Messages

 

user_768sju, ahh, I know that is very frustrating. We do not have any control over third-party applications, but I hoping this is something we can reprovision in hopes it'll resolve that default selection. I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and complete service address to help us locate your account. Let me know if you have any questions. 

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick
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