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1 Message

Wednesday, June 3rd, 2026 1:33 PM

agent

I'm trying to activate my streaming service and keep getting this message "Something unexpected happened". I've tried multiple days both on my laptop and from my phone with ni success.

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Official Employee

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2.2K Messages

5 hours ago

Hey @user_vgtl66 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the streaming services. I would be more than happy to offer my assistance looking into this further for you. Have you tried to activate in a different browser? Are you seeing the same message in different browsers?

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