Visitor
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1 Message
"Account isn't eligble for this peacock offer" Error Message
I am a Xfinity Platinum Rewards Member. Whenever I try to activate my "Get Peacock Premium at No Extra Cost", I click the link, and it then takes me to a page where it says "We're sorry, your account isn't eligible for this Peacock offer". I am eligible for the offer though because I have Xfinity Platinum Rewards.
I've tried calling customer support and doing text support; however, neither of the agents through those methods were able to figure it out through basic troubleshooting.
Any help would be much appreciated!
XfinityFrank
Official Employee
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1.4K Messages
18 hours ago
Hello, @user_vbniv5! We have your direct message and will continue to assist you privately. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.
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