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user_kx1oes
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Thursday, September 12th, 2024 10:36 PM

ABC not available on TV Go

I had ABC outside of my home but lost it in September 2nd 2024, it came back on September 6th 2024, now again I do not have it on September 12th 2024.

What the [Edited: Language] is going on???

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Updated 

1 month ago

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XfinityDemitrius

Official Employee

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1.4K Messages

3 months ago

Hey @user_kx1oes, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity Stream service which is a benefit of our Xfinity Video service. I would be more than happy to offer my assistance looking into this further for you.

 

What device are you experiencing issues on? The Xfinity Stream App on a smart TV device, mobile device or web browser? Depending on the device, can you confirm that location services is turned on, no VPN is active, and clear the cache/cookies? 

 

We hope to get further details from you soon to assist further.

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user_07416b

1 Message

@XfinityDemitrius​ I'm having the exact same problem and I am also having this problem on my Xfinity To-Go when using my fire stick. I spent over an hour on the telephone with Xfinity's tech support who said it was a glitch. But it doesn't seem to be a glitch, it seems ABC is no longer available on Xfinity streaming apps. I travel a lot and my Firestick is my go-to when away. I need to know if I'm no longer able to depend on my Xfinity account to provide me the programming I want.

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3 months ago

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XfinityRay

Official Employee

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2.3K Messages

Thank you for letting us know this is happening on your Firestick as well, user_07416b. We appreciate the steps that you have tried to get this resolved. Our engineers have been actively working on this issue. We received an update late last night from the team. They have some steps to take now.

Can you please force-quit the app from the Firestick app settings? Open the app again and check the channel.

If it still doesn't work, please log out of the Xfinity Stream app and back in, then check the channel again.

Please let us know if that helps or if the issue persists. We want to get this working for you! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

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user_zr30id

2 Messages

2 months ago

What is going on with streaming programming, especially ABC? Good morning America, General Hospital, World News ... One day I  am, one day I  can't.. one day To Go channel, one day regular "channel 7 Chicago"... It's very frustrating.

What is the reason behind this? Are we allowed to stream this or are we not? So many people seem to be in this same position and frustrated and noon seems to get a serious answer.eanwhile pretty much every time I open my Xfinity bill there is an increase!

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XfinityThomasA

Official Employee

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1.8K Messages

 

user_zr30id - This is not the feeling we want for anyone! Is there an error message or code displayed?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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user_p1vyjv

1 Message

Having the same exact problem in Nashville TN. Thinking about doing the switch to youtube tv

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1 month ago

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XfinityAmandaB

Official Employee

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1.6K Messages

 

user_p1vyjv Could you let us know what error code or message you are getting and what kind of device you are using when this pops up? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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