a live agent to review and modify my account

The existing account format does not confirm whether I have the streaming saver, i.e., Netflix, Apple + and Peacock premium.  The account webpage merely suggests I "add," it.  This request was supposed to have been added about a month ago and given that it actually appears as a line item, it arguably suggests that it has indeed, already been "added."  Moreover, Max was requested at the same time, and again the line item on my account screen has an icon to "add" it.   There is nothing to indicate whether MAX is a Bundle or if it includes the other affiliated companies, e.g., Disney, Hula, HBO, etc. These services, some of which I had before Xfinity did, might have resulted in paying twice for some of them, since my credit card is also reflecting individual charges for those services. Additionally, I cannot find a page for a fully itemized bill and given that my bill is inching ever closer to $500 I want to discuss options to reduce my bill to something less than a car payment.  It would appear that Xfinity customers must be skilled in Remote Viewing given that seems to be the only viable option to get a question answered.