New Poster
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3 Messages
Your streaming APP is not working
The steaming app is not working. It is not current on my recordings or scheduled recordings on my iPhone, iPad, Apple TV or PC. I can see the current recordings and schedule on my DVR but not on the app. I tried signing out and signing back in. I tried deleting and reinstalling the app. I contacted customer service he was insistent that we change my password. That made me uncomfortable changing it at his suggestion with him in my account, so I ended the chat (on my iPad) and then changed it on my computer and as I suspected that did NOT make it work. Because I suspect it is a system wide problem Why wouldn’t the representative know this? Fix your app. We are all paying WAY too much money to be missing features we are paying for!
XfinityJanelle
Official Employee
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2.2K Messages
3 hours ago
Hey @schoonjm , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the stream app. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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