Your streaming APP is not working

The steaming app is not working. It is not current on my recordings or scheduled recordings on my iPhone, iPad, Apple TV or PC. I can see the current recordings and schedule on my DVR but not on the app. I tried signing out and signing back in. I tried deleting and reinstalling the app. I contacted customer service he was insistent that we change my password. That made me uncomfortable changing it at his suggestion with him in my account, so I ended the chat (on my iPad) and then changed it on my computer and as I suspected that did NOT make it work. Because I suspect it is a system wide problem Why wouldn’t the representative know this? Fix your app. We are all paying WAY too much money to be missing features we are paying for!