Visitor
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6 Messages
Xfinity won’t cancel my peacock premium
I signed up for Peacock premium through Xfinity because it was free through my internet. After realizing it wasnt ad free I went to cancel it. After 24 hours I reached out to Peacock to reactive my old account and they tell me that Xfinity hadn’t cancelled it so I needed to talk to them. Well after 2-3 hours of talking to Muhammad, he says they can’t cancel my peacock bc peacock won’t approve it. This is after he told me 10 times it would be completed in “a few more mins”. He then said they would call me bc they had to reach out to peacock to fix the “error”. Well 5 days later and it’s still not resolved. Honestly what Xfinity is doing here is criminal by not deleting and canceling my peacock account through them bc I can’t sign up for ad free through peacock until they do this!!!! I have tried talking to peacock again and they said Xfinity hasn’t made any attempt to cancel. I will never sign up for a service with Xfinity after this. I have read sooooo many posts of people saying the exact same thing of this happening to them to a T!!! Like saying what happened to me would happen bc it happened to them and multiple other people. I need someone from Xfinity to reach out to me and fix this already!!!
XfinityJustinC
Official Employee
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752 Messages
12 days ago
Hello, user_0ff3cb thank you for taking time to create a post. I do want to help get the proper expectations that when reaching out over Xfinity Forums, there may be up to a 2-day delay in response time frame. This is because the Xfinity Forums is a public forum where others users can provide assistance as well as employees.
I definitely understand wanting to looks at options to remove the ad supported Peacock that comes free with Gigabit or Gigabit extra internet. You can now upgrade to Peacock Premium Plus (ad free) while receiving the ad version as part of your Internet promotion.
Upgrade to Peacock Premium Plus
If you receive Peacock Premium through one of the promotions outlined above (as a NOW TV, Gigabit Internet or Xfinity Rewards Diamond or Platinum customer), you can now upgrade to Peacock Premium Plus from your online account by following these steps: https://www.xfinity.com/support/articles/cancel-peacock-premium-plus. Note that a subscription to Peacock Premium Plus must be purchased at the full retail cost ($11.99 per month). https://www.xfinity.com/support/articles/peacock-premium-offers.
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hj2100
4 Messages
12 days ago
I'm having the same issue, and I'm trying to avoid the monthly subscription by paying for the ad-free annual subscription through PeacockTV.com directly, but when I log into Xfinity Stream to cancel my subscription, it brings me to an error page telling me to contact support. Xfinity is holding my subscription hostage, and yes I also chatted with Muhammad, and was told he fixed it and that the change would take 30 mins. The next day, it's still not cancelled, so I started a new chat with Salmon, and they told me it would take 2-3 days to resolve. I don't understand why it takes 3 days to simply cancel a subscription. Not everyone likes to be subjected to the corrupt healthcare and big pharma commercials. I've already been forced to pay $2,316.16 over my in-network out of pocket expenses from the hospital, so do you think I want to see a corrupt industry advertising their evil on my screen? Hell no!
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user_xnxjf5
1 Message
4 days ago
I have the same issue. Xfinity is [Edit: Inflammatory].
(edited)
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