1 Message

Sat, Jul 17, 2021 8:22 PM

Xfinity website and app not working

My xfinity website/app does not work while I am running on my WiFi, when I have wifi turned off on my phone, I can access it with no problem. When I'm on my account through mobile data it tells me to activate my WiFi, which it is... What is happening?


Official Employee


173 Messages

2 m ago

Hi there @Sara42693, thank you for reaching out! I hope you are having a fantastic day! I know how important it is to access the XFINITY website and app while on WiFi.

If you could send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.


To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.

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