Xfinity support

Hello @user_9685c6 we apologize for the issues you're having with the local channels on the Xfinity app, just a few questions, are you trying to watch the xfinity app while in the home or outside of the home, and if so,

 

1. Make sure your device has an active network (either in-home Xfinity network or an internet connection).
2. Close and reopen the app
3. Still not working? Force-quit the app.
   • Apple: Quickly press the Home button twice to see previews of your recently used apps, then swipe left or right until you find the Xfinity Stream app. Swipe upwards on the preview of the app until it is no longer on the screen.
   • 
     
     • Android: Open the Settings, tap Apps, then tap the Running tab. Find XFINITY TV and tap Force stop. Not all Android devices function the same way. If you're having trouble force-quitting the app on an Android device, try turning the device off and then back on again.
4. Wait two minutes.
5. Open the app.

If that does not work please send us direct message:

 

Click "Sign In" if necessary
Click the "Direct Message" icon or https://comca.st/3Ao8Fou
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

 

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

 

- An "Xfinity Support" graphic replaces the "To:" line.
   Type your message in the text area near the bottom of the window

   Press Enter to send it