6 Messages
Xfinity streaming has stopped working on all iOS (Apple) devices - iphones and ipads. I have uninstalled/reinstalled the app on all devices
Live streaming of TV worked fine for many, many months then suddenly stopped working approximately June 10th. I have uninstalled and reinstalled the XFinity Streaming app on all devices, and the problem persists. When attempting to stream a channel, the logo appears on screen, but the 3 small progress indicator dots just keep cycling for ever. There is no error message. I have rebooted our Xfinity router and note that no changes have been made to our home network or devices attached to it. All iOS versions on our devices are fully up to date.
Please advise.
[Edit: Personal Information]
user_rkfyks
1 Message
6 months ago
Same issue here. Pretty sure the last update (v17.7.0) is what did it for me.
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XfinityMartyR
Official Employee
•
1.5K Messages
6 months ago
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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user_hjh
1 Message
4 months ago
Is there a solution??
5
user_v4vx29
3 Messages
4 months ago
Is there a solution to this issue, yet? I have also tried all the suggested remedies to no avail. I would appreciate a response. Thanks
1
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user_zpo6sy
1 Message
3 months ago
I have the same problem and have done all the troubleshooting steps. Xfinity stream app is junk. Only way to stream is through Safari interface.
7
user_pujzvi
1 Message
2 months ago
I have this exact same problem! Xfinity stream app used to work fine until a couple of days ago on my iPad and iPhone- now I just get the bubble and then nothing! I checked the version of my OS, am on home wifi, deleted the app reloaded etc. - all the steps in the useless help chat bot. Finally called in to a human and went thru it all again. “Emily” said she’d email me a ticket number, never received, no one called back with a solution. I HATE this company. Pay a fortune each month and zero service or reliability. Does anyone have a fix???
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user_2byut1
1 Message
2 months ago
I’m also experiencing not being able to access live channels on IOS (iPhone, fire stick) but I can on TV’s at home equipped with a ROKU.
it’s obviously their stream app conflict with IOS and I hope Comcast is on top of this, but apparently by reading these forums, this appears to be an outgoing issue.
anyone find a solution yet?
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user_hr3pr6
1 Message
2 months ago
Same happening here...uninstalled/reinstalled and now AppleTV is worse than before!!!! Can't find stations...only showing NBA Pass 🤷🏼♂️🤦🏼♂️
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