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user_9a06be
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Visitor

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9 Messages

Tue, Sep 13, 2022 2:08 PM

Xfinity streaming app

I’m still waiting to see how I can regain access to all channels provided by the Xfinity streaming app.  I followed all the recommendations you previously offered plus purchased a new Firestick (even though my old one was only a 2020 version).  I am still only able to access Sky News, Chefdar News, Tastemade and Stingray music channels when before I had access to all channels on the app.  
Seems to me this is definitely an app issue.  I would appreciate your assistance with this issue so I can enjoy the services again.  Thank you 

Question

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Updated 

2 d ago

48

2

0

XfinityAshley

Official Employee

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547 Messages

11 d ago

Hi, are you able to view other channels on the app on a different device? 

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user_9a06be

Visitor

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9 Messages

11 d ago

I have 3 Firesticks and all 3 lost channels after being reinstalled.  I did the uninstall reinstall after communicating with a Xfinity rep on the phone and in the community forum

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XfinityJay

Official Employee

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440 Messages

@user_9a06be

 

Thanks for doing what you can from home. Let's take a look at your account together.

 

To send a direct message [private message]:

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  •    The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •    - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
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  •    Press Enter to send it

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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11 d ago

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user_9a06be

Visitor

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9 Messages

I’m confused as to how what you sent had anything to do with restoring channels on the Xfinity Streaming app

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4 d ago

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XfinityPeterH

Official Employee

 • 

431 Messages

@user_9a06be We were wanting to take a deeper look into your account with you and make sure to provide the correct troubleshooting steps based on your account alone. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 d ago

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