U

Visitor

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2 Messages

Tuesday, January 4th, 2022 2:17 AM

Closed

Xfinity Stream tell's me to connect to Home WiFi network. I am home!

I am trying to use the Xfinity Steam Beta app on my smart tv with a Fire Stick.  I am connected to my home wifi network.  My xfinity stream app won't let me watch certain channels that are part of my xfinity cable package.  The error message tells me to connect to my home wifi.  I have rented cable boxes for 3 tvs in my house but am trying to use the xfinity stream app on other tvs to save the rental fee.  FYI.  I have another xfinity account at a second home, but the wifi network names are different.  Could that be part of my problem?

Accepted Solution

Official Employee

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933 Messages

3 years ago

Hello @user_77dfe3 , thank you for reaching out. I know how important it is to gain access to your subscribed channels on your home network from the Stream app.  Have you tried resetting the network settings on the Smart TV or forgetting the network and reconnecting?  You can also try doing this;

Log out of the app and log back in:

Navigate to the Settings gadget on the Xfinity Stream app.

Select Change Household Account.

If this doesn’t work, let me know!

Official Employee

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1.4K Messages

Awesome! So happy to hear you are able access the content. You are an incredibly valued member of our Xfinity family and we want to make sure you are able to enjoy the service for all of the amazing functions. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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