HTownChick's profile

New Poster

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1 Message

Fri, Jan 1, 2021 10:00 PM

Xfinity stream stopped working

None of my tvs that are using the Beta app worked tonight. Followed all suggested recommendations (reboot x1 router, uninstall, install app, authorize, etc) and none worked. Can stream Netflix and Prime, so no issues with internet, rokus and tvs). Help!!! Really discouraging since we just switched to Xfinity less than 2 months ago.

Responses

New Poster

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1 Message

4 m ago

Same with us. All TVs were working fine and they all stopped working with the Xfinity Stream app. i try to access the channel live TV and get Oops something went wrong, Please try again later - The folder is empty. Very disappointing. All other apps work fine, Netflix, YouTube, Prime, HBO max. I have done every thing suggested. Removed the app, restarted modem, unplugged TV, nothing works.
ComcastJosephB

Official Employee

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274 Messages

3 m ago

I'm very sorry about the trouble using the Xfinity Stream beta app @HTownChick. I know not having this access hinders your experience. I can take the right actions to get this issue resolved. If you click on my username please use the send private message option to send your name and service address so we can assist you with the app and review how service is working. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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BruceW

Gold Problem Solver

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22.2K Messages

3 m ago


@ComcastJosephB wrote: ... please use the send private message option ...

@ComcastJosephB: There is no option labeled "send private message". That terminology was dropped several years ago. The private message button on profile pages is now labeled "Send a message". It should say "Send private message", but it has not done so for a long time.

 

New Poster

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1 Message

3 m ago

I am also having an issue with the Stream app. The TVs are fine, but when I go to the app it is not synced w/ our DVR / Recordings and our items aren't available to watch. I have rebooted; deleted and reinstalled the app; logged in / out; etc. and nothing is working.

Official Employee

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152 Messages

3 m ago

Hi, @ehauber! Thanks for spending your time to reach out to Comcast for help with the XFINITY Stream app concern. As a heavy user of the XFINITY Stream app myself, I understand the inconvenience that this can cause. We can help! To get started, please feel free to send us a private message by clicking on my handle “ComcastGabe” and send us a private message with your first/last name and address.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

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6 Messages

2 m ago

Same here... app still is not working for me.

Visitor

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1 Message

17 d ago

I am experiencing the same error that poops something went wrong or this folder is empty when I attempt to access Xfinity extreme beta.

Official Employee

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169 Messages

Uh oh! Thanks for letting us know, @user_7b314e. Is there an error code that pops up along with the message? 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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