Visitor
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1 Message
Xfinity Stream says I'm Not Subscribed
For the last year, I have been experiencing a plague of issues regarding your inefficient, cumbersome, perfunctory streaming service. I have had to call in to customer service almost every week simply to watch basic channels of which I am already subscribed. Basic channels such as BRAVO and Lifetime display a message stating that I need to upgrade. At this point, I have called in dozens of times, if not more. Each time, my account is updated, which is just a band-aid and the problem rears it's ugly head yet again. Now, I am just tired of calling and seriously considering switching my entire cable service because I know that Direct TV/ ATT's streaming service works great. If this issue is not resolved soon, that is what I will have to do for my own sanity. To be such a powerful and technologically advanced company, why is the refinement of this app not a priority? I have been dealing with it for far too long. And whenever I call, I have to re-explain the same problem and re-answer the same questions, just to do it all over again a few days later. Someone PLEASE FIX THIS PROBLEM! IT'S DRIVING ME CRAZY!
user_JosephC
Problem Solver
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369 Messages
4 years ago
Hello and Happy Thursday, user_339284! I hope you’re having a great week! I also appreciate you taking a moment out of your day to reach out to us on our Community Forums! You’ve reached the best place and perfect person to help with virtually all of your account needs!
Going forward, I'm truly sorry to hear about the signal issues you've been experiencing with your streaming services particularly with the BRAVO network as I know situations like this can be frustrating to say the least! Your business is sincerely important to us and I'd like to work to have this all corrected ASAP!
To get the ball rolling on this process, please send us a private chat message by selecting the “chat” icon on the top right side of our page and then using our singular Xfinity Support handle (not an agent name) to get started. Once you have started a chat message, please provide your name and service address as it appears on your monthly billing statements. Thanks again for both your time and patience!
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user_603f2e
Visitor
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3 Messages
4 years ago
OMG exactly the same issue here. it happens OVER, AND OVER AGAIN. and every single time they act like it’s the first time they’ve ever heard of it even though there are entire discussions with threads describing the same issue on their own forums. we’ve spent hours of our time calling and chatting with xfinity. they start with telling us that we’re not subscribed (we are) then ask us to give them the model numbers of each of our devices even though the streaming problem is affecting ALL OF OUR DEVICES. this has been going on for over a year and they still put us through this HELL every. time. last night i was cut-off from chat with “roshan” after almost two hours and he never tried to reconnect. this morning i was on a phone call with someone i couldn’t understand who wouldn’t transfer me to anyone else and proceeded to tell me that CNN could no longer be “streamed” even though it was fine yesterday morning —wta*?!?
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