Skip to main content
Earleydeb's profile
Earleydeb
1st Topic
1st Reply

Visitor

 • 

5 Messages

09/13/2026 3:50 AM

Xfinity stream recordigs

have been completely unable to view or schedule recordings on my iPhone, iPad, and Roku since June 19 due to error TVAPP-00800 (API Timeout). Live TV works fine. My physical X1 DVR boxes work fine, but all streaming devices say 'No Recordings Found'. I have already attempted a System Refresh, Sync DVR, app reinstallation, and even creating a secondary user profile—none of it worked. This is a known account-level Cloud DVR backend entitlement sync error. I need an Official Employee to send me a Direct Message, look at my rate codes, and manually re-provision my Cloud DVR entitlements

Question

 • 

Updated 

1 day ago

53

2

0

Oldest First
Selected Oldest First
XfinityDemitrius

Official Employee

 • 

3K Messages

19 days ago

Hey @Earleydeb, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to help troubleshoot the Xfinity Stream an Cloud DVR feature. Do you happen to know if you experience the same issue with scheduling when using the Xfinity Stream web portal? 

1

0

Earleydeb

Visitor

 • 

5 Messages

Yes all my devices have the same problem 

Like

Reply

3 days ago

0

Earleydeb

Visitor

 • 

5 Messages

3 days ago

Says unable to retrieve recordings

1

0

XfinityShawn

Official Employee

 • 

2.7K Messages

 

Earleydeb We appreciate you trying on your end as we can look into this further on through DM as it will require us to obtain your account information.

Click "Sign in" if necessary.

Click the "Direct Messaging" icon.

Click the "Start new conversion" (Pencil and paper) icon.

In the  "To:" Line, type "Xfinity Support".

As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

An  "Xfinity Support" graphic will replace the  "To:" line.

Type your message in the text area near the bottom of the window.

Press Enter to send it.

 

For an example on how to send us a Direct Message, check out this link: How to: Direct messaging within the forum | Xfinity Community Forum

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Like

Reply

1 day ago

0

forum icon

New to the Community?

Start Here