U

Visitor

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3 Messages

Wednesday, July 6th, 2022 11:44 PM

Closed

Xfinity stream only showing tv go

Hello, I'm on a home network and my Xfinity stream is only showing tv go channels. I'm unable to watch local news or sports. I've been using the app for 2 weeks with no problems until now.

I'm using a Fire Tv. 

Visitor

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2 Messages

2 years ago

Same issue in Michigan starting today.  PC, Android Phone, and iPad.

Visitor

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1 Message

2 years ago

I am having the same issue here in Florida.  It began Thanksgiving Day and watching the football games was all but impossible. I’ve contacted Xfinity 3 times now.  They keep saying it’s a known issue and to be patient for a fix.  We all pay entirely too much money to have this service be inoperable.  This is absolutely unacceptable that there are this many issues with their app across the country and the exact same problem happens for several months.  They should have identified the problem by now and it should be fixed.  

Visitor

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1 Message

2 years ago

Same problem here in Michigan since Wednesday evening.  I cannot setup any new recordings either.  I’ve tried contacting tech via chat multiple times now and just get the chat bots and there useless.

This will probably be the push needed to get over to an alternate streaming option that’s functional.

Official Employee

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1K Messages

Hi @user_36cf5e I am sorry that your channels have not been working and am happy to help. As shown in the thread this is a known issue that our Engineers are working on. For some an Entitlement signal has been fixing the issue. Please let us know if the issue is persisting. We will get that sent over if you need it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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