Skip to main content
user_0rbeyo

1 Message

Tuesday, February 4th, 2025 12:58 AM

xfinity stream only showing purchases

when I log into my Xfinity stream app, it only shows my purchases, which is one episode of a show, but it has never done this before. I’ve logged in and out and reinstalled the app and still no change. It’s happened now on another TV in my house but works on my app and another TV. I recently hooked up a Roku express 4K plus system to my Samsung TV  

Question

 • 

Updated 

2 months ago

64

3

0

XfinityMarcus

Official Employee

 • 

1.4K Messages

3 months ago

user_0rbeyo thank you for using the Community Forums page to reach out. I understand that you are only able to see your purchases on the app currently. Is the issue at hand that you are trying to access other episodes of the same show or something else entirely?

2

0

user_y4ctid

1 Message

I’m having the same issue. What is the resolution?

Like

Reply

2 months ago

0

XfinityKassie

Official Employee

 • 

1.7K Messages

 

user_y4ctid Hello there! Thank you for reaching out to our Xfinity Forums Team. It can definitely be frustrating when your services aren't working as intended. I'm happy to help you get this figured out today. Before we begin, can you please share any troubleshooting steps you have already tried on your end? This way I know where to pick up at, and not repeat the same steps. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 months ago

0

user_c38uye

Visitor

 • 

2 Messages

2 months ago

What is the answer to get my app loading more than just the purchased shows?

0

user_c38uye

Visitor

 • 

2 Messages

2 months ago

Has anyone found the solution yet?

1

XfinityAldrik

Official Employee

 • 

2.1K Messages

Thank you for reaching out to us @user_c38uye! There was a known issue impacting some customers using the stream app on Smart TVs. For troubleshooting purposes, please:

  1. Log out of the app.
  2. Delete the app on your device.
  3. Reinstall the app.
  4. Sign back in to the app.

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 months ago

0

forum icon

New to the Community?

Start Here