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dal4evr
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Monday, November 28th, 2022 11:43 PM

Xfinity Stream on Samsung Frame

The Xfinity Stream app keeps zooming in, or times out when changing channels or shows an error message.

Question

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Updated 

2 months ago

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XfinityDaryl

Official Employee

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685 Messages

2 months ago

@dal4evr

 

Are you still experiencing an issue with the Xfinity Stream app? If so, have you tried uninstalling the app and reinstalling it? Also, what device are you using to view the app?

 

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dal4evr

New Poster

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4 Messages

2 months ago

I using a Samsung Frame Tv. I can try uninstalling.

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XfinityJanelle

Official Employee

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323 Messages

Perfect, once you have installed it again please power cycle your modem for 30 seconds and then establish a new connection on stream If you are still seeing the issue after that let us know and we can continue to troubleshoot. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 months ago

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user_746ab0

Visitor

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1 Message

2 months ago

Xfinity Stream very unstable, freezes often, on Samsung Frame TV.  I reinstalled the app but still not working

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XfinityEva

Official Employee

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543 Messages

Please send us a direct message with your name and service address for additional assistance.

Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary

  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

 

 
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 months ago

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