U

Visitor

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1 Message

Sat, Nov 13, 2021 3:14 AM

Xfinity Stream on Roku

I have tried everything here. I called customer service. I removed the app, unplugged the app for 10 minutes and added the app again. They told me that it would fix itself somehow during the hour following my call…nothing is working. This error 500 has happened multiple times…yet I’m streaming on my computer as we speak. This is truly a pain. 

XfinityMikeB

Official Employee

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456 Messages

2 m ago

Hi @user_1c78b7, thank you for reaching out directly. I know how important it is to get your Xfinity Stream on Roku working.  I'm sorry to hear you're experiencing issues.  I would be happy to look into this for you and I'm happy you reached out to our Digital Care team. Can you direct message me your address and name?

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