Regular Visitor
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4 Messages
Xfinity stream on Roku not working
The Stream was working well till 2 days ago.
Yesterday it stopped working and would just give an error saying "Something went wrong. Please try again later"
I tried everything in the forums.
Restarted device.
Restarted modem.
Removed app, restarted device and modem, reinstalled app.
Hard reset the roku, restarted device and modem, reinstalled app.
Last option at least gets me to the 6 digit code to authorize the device. That succeeds on the Xfinity website, but the app gives me different errors:
1) Error createDrmSession.TVAPP-00100
2) Error getAuthenticationRequest.TVAPP-00100
Still no go.
Any pointers?
Thanks!
Gudiao
New Poster
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3 Messages
4 years ago
Yes, I am still having this problem. Many hours spent on the phone, to no avail. Latest case numbers are the following:
CR 949717173 - 1/31/21
CR 947999845 - 1/21/21
CR 947056711 - 1/15/21
Any help is deeply appreciated!
-Gudiao
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user_62a7fe
Visitor
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4 Messages
4 years ago
I’m getting the same thing, had xfinity techs on phone for about an hour, and they still couldn’t figure it out
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user_62a7fe
Visitor
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4 Messages
4 years ago
We did exactly what you did, Same exact issue, just on phone for over an hour with xfinity and nothing, same with chat with roku
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user_690112
Visitor
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1 Message
4 years ago
same problem here: I originally had the Xfinity Beta app on my Ruko Express, but now it is gone and when I try to reinstall it says "cannot load."
All other apps work just fine.
I've tried all the other previously mentioned troubleshooting suggestions, multiple times, to no avail.
-edited for violating forum guidelines-
(edited)
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user_8f3aae
Visitor
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2 Messages
4 years ago
I have also tried everything the original post listed and it half loads. Every other app: Netflix, Disney and Hulu are working fine. Please help
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Nknettell
New Poster
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4 Messages
4 years ago
I am still having this problem. Tried new Roku box. Had Comcast come out and totally rebuild my system from the house out. Nothing. It has to be at the head end. Can you please figure this out?
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